Joe Hassanain
Robina
Summary
I’m a driven and reliable 19 year-old man currently looking for full-time or part-time work. Despite only recently graduating school, I’ve gained a few years of experience over time through both paid jobs and internships. These experiences have helped me develop a strong work ethic, solid communication skills, and the ability to adapt quickly in different environments.
I hold a P2 Driver’s Licence (automatic), a White Card for construction work, an NDIS Worker Screening Card, and a Blue Card, which allows me to work safely with children and in care or support settings. I’m motivated to continue learning, take on new challenges, and grow a long-term career where I can contribute to a team and continue developing personally and professionally.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Store Manager
Gabba Convenience
04.2024 - 08.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Shift Worker
Big W
04.2023 - 09.2024
- Developed strategies for improving overall shift performance based on data analysis and employee feedback.
- Implemented safety protocols to reduce workplace injuries, resulting in fewer incidents during shifts.
- Enhanced team productivity through regular training sessions and performance reviews.
- Boosted staff morale through recognition programs and incentives that rewarded outstanding performance on the job.
- Provided guidance to new employees, ensuring they quickly adapted to company policies and procedures.
Internship Personal Assistant to the Owner
One Life Club - NGU Real Estate
01.2023 - 04.2023
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained an organized workspace for the owner which facilitated easy access to important documents when needed.
- Maintained appropriate filing of personal and professional documentation.
- Improved communication between the owner and external parties by drafting professional correspondence on their behalf.
- Displayed absolute discretion at handling confidential information.
- Reduced administrative workload for the owner through proficient handling of routine tasks, allowing them to focus on higher-level responsibilities.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Promoted a positive company image by representing the owner with professionalism during interactions with clients and stakeholders.
Education
High School Diploma -
Kelvin Grove State College
Kelvin Grove, QLD12-2024
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Team leadership
- Friendly and positive
- Outstanding communication skills
- POS systems
- Goals and performance
- Team building and leadership
- Team motivation
Certification
- White Card (Construction Induction)
- NDIS Worker Screening Card
- Blue Card (Working with Children)
- CPR Certification
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Store Manager
Gabba Convenience
04.2024 - 08.2025
Shift Worker
Big W
04.2023 - 09.2024
Internship Personal Assistant to the Owner
One Life Club - NGU Real Estate
01.2023 - 04.2023
High School Diploma -
Kelvin Grove State College
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