Summary
Overview
Work History
Education
Skills
Key Technical Competencies
Software
Timeline
Generic

Joe Joseph

Sydney,NSW

Summary

Innovative IT Infrastructure professional with 16 years of diverse technical and managerial expertise. Proficient in diagnosing and resolving complex technical issues, optimizing systems, and aligning IT solutions with strategic business goals. Demonstrated success in leading end-to-end projects, driving operational excellence, and fostering organizational growth and achievement.

Overview

18
18
years of professional experience

Work History

Systems Specialist

Huhtamaki Australia
03.2021 - Current

IT Infrastructure Specialist responsible for managing, optimizing, and scaling IT systems to align with and support business objectives. The role encompasses advanced technical troubleshooting (Level 2 and above), vendor management, and project leadership, with a focus on implementing cost-effective and efficient infrastructure solutions.

IT Infrastructure Consultant

Spero Solutions
01.2015 - 02.2021

Provided expert IT infrastructure consulting services to a diverse portfolio of 10-15 clients, including prominent corporate clients such as Geeks2u, Officeworks, and Federation University. Delivered comprehensive technical support and ensured ongoing maintenance to optimize system performance and reliability

Australia Computer Online

IT Operations Manager
01.2010 - 11.2014

Responsible for overseeing all levels of technical support for desktops, servers, and peripherals, ensuring seamless resolution of software issues and efficient maintenance of IT systems. Skilled in delivering exceptional customer service across various channels, implementing IT policies, and leading IT infrastructure projects to align technology operations with organizational goals.

Support Analyst

Accenture Services Pvt Ltd,
01.2007 - 11.2009

Provided first and second-level support for remote desktop and server technical issues, encompassing maintenance, end-user assistance, and the implementation or upgrade of new and existing equipment in adherence to customer SOE standards.

Education

Master of Business Information Systems - Information Technology

Australian Catholic University
Sydney, NSW
03-2012

Master of Computer Applications - Information Technology

Bangalore University
Bangalore, India
06-2008

Skills

    Server Management

    Cloud Computing

    Storage and Backup

    Networking

    Database Management

    Automation and Scripting

    Monitoring and Performance Management

    Endpoint Management

Key Technical Competencies

Networking:
VLAN configuration
Routing and switching
Firewall management
VPNs (e.g., GlobalProtect, OpenVPN)
Network performance monitoring tools (e.g., SolarWinds, PRTG)

Server Management:

Windows Server (Active Directory, Group Policy, DHCP, DNS)
Linux Server Administration (e.g., CentOS, Ubuntu)
Virtualization technologies (e.g., VMware, Hyper-V, Proxmox)
High Availability (HA) and clustering
Cloud Computing:

AWS (EC2, S3, RDS)
Microsoft Azure (VMs, Azure AD, Storage)
Google Cloud Platform (Compute Engine, Kubernetes)
Hybrid cloud and cloud migration strategies
Storage and Backup:

SAN/NAS management
Backup solutions (e.g., Veeam, Acronis, Veritas)
Disaster recovery planning and execution
IT Security:

Endpoint protection (e.g., CrowdStrike, Symantec)
Identity and Access Management (IAM)
Vulnerability assessment and patch management
SIEM tools (e.g., Splunk, LogRhythm)
Database Management:

SQL Server, MySQL, PostgreSQL
Performance tuning and backup
Automation and Scripting:

PowerShell, Bash, Python
Automation frameworks (e.g., Ansible, Terraform)
CI/CD pipelines (e.g., Jenkins, GitLab CI/CD)
Monitoring and Performance Management:

Tools like Nagios, Zabbix, Datadog
Application Performance Monitoring (APM) tools
Endpoint Management:

SCCM, Intune, Jamf
Software deployment and patching
Unified Communication:

VoIP systems (e.g., Cisco, Avaya, MS Teams)
Video conferencing platforms (e.g., Zoom, Webex)
Soft Skills:
Problem-solving and critical thinking
Communication and collaboration with cross-functional teams
Time management and prioritization
Documentation and reporting
Certifications (Highly Recommended):
Networking: Cisco Certified Network Associate (CCNA), CompTIA Network+
Cloud: AWS Certified Solutions Architect, Microsoft Azure Administrator, Google Cloud Professional
Virtualization: VMware Certified Professional (VCP)
Security: CompTIA Security+, CISSP, CEH
Server Administration: Microsoft Certified: Windows Server Hybrid Administrator
DevOps: Certified Kubernetes Administrator (CKA), Terraform Associate

Software

Windows Servers

Timeline

Systems Specialist

Huhtamaki Australia
03.2021 - Current

IT Infrastructure Consultant

Spero Solutions
01.2015 - 02.2021

Australia Computer Online

IT Operations Manager
01.2010 - 11.2014

Support Analyst

Accenture Services Pvt Ltd,
01.2007 - 11.2009

Master of Business Information Systems - Information Technology

Australian Catholic University

Master of Computer Applications - Information Technology

Bangalore University
Joe Joseph