Windows Servers
Innovative IT Infrastructure professional with 16 years of diverse technical and managerial expertise. Proficient in diagnosing and resolving complex technical issues, optimizing systems, and aligning IT solutions with strategic business goals. Demonstrated success in leading end-to-end projects, driving operational excellence, and fostering organizational growth and achievement.
IT Infrastructure Specialist responsible for managing, optimizing, and scaling IT systems to align with and support business objectives. The role encompasses advanced technical troubleshooting (Level 2 and above), vendor management, and project leadership, with a focus on implementing cost-effective and efficient infrastructure solutions.
Provided expert IT infrastructure consulting services to a diverse portfolio of 10-15 clients, including prominent corporate clients such as Geeks2u, Officeworks, and Federation University. Delivered comprehensive technical support and ensured ongoing maintenance to optimize system performance and reliability
Responsible for overseeing all levels of technical support for desktops, servers, and peripherals, ensuring seamless resolution of software issues and efficient maintenance of IT systems. Skilled in delivering exceptional customer service across various channels, implementing IT policies, and leading IT infrastructure projects to align technology operations with organizational goals.
Provided first and second-level support for remote desktop and server technical issues, encompassing maintenance, end-user assistance, and the implementation or upgrade of new and existing equipment in adherence to customer SOE standards.
Server Management
Cloud Computing
Storage and Backup
Networking
Database Management
Automation and Scripting
Monitoring and Performance Management
Endpoint Management
Networking:
VLAN configuration
Routing and switching
Firewall management
VPNs (e.g., GlobalProtect, OpenVPN)
Network performance monitoring tools (e.g., SolarWinds, PRTG)
Server Management:
Windows Server (Active Directory, Group Policy, DHCP, DNS)
Linux Server Administration (e.g., CentOS, Ubuntu)
Virtualization technologies (e.g., VMware, Hyper-V, Proxmox)
High Availability (HA) and clustering
Cloud Computing:
AWS (EC2, S3, RDS)
Microsoft Azure (VMs, Azure AD, Storage)
Google Cloud Platform (Compute Engine, Kubernetes)
Hybrid cloud and cloud migration strategies
Storage and Backup:
SAN/NAS management
Backup solutions (e.g., Veeam, Acronis, Veritas)
Disaster recovery planning and execution
IT Security:
Endpoint protection (e.g., CrowdStrike, Symantec)
Identity and Access Management (IAM)
Vulnerability assessment and patch management
SIEM tools (e.g., Splunk, LogRhythm)
Database Management:
SQL Server, MySQL, PostgreSQL
Performance tuning and backup
Automation and Scripting:
PowerShell, Bash, Python
Automation frameworks (e.g., Ansible, Terraform)
CI/CD pipelines (e.g., Jenkins, GitLab CI/CD)
Monitoring and Performance Management:
Tools like Nagios, Zabbix, Datadog
Application Performance Monitoring (APM) tools
Endpoint Management:
SCCM, Intune, Jamf
Software deployment and patching
Unified Communication:
VoIP systems (e.g., Cisco, Avaya, MS Teams)
Video conferencing platforms (e.g., Zoom, Webex)
Soft Skills:
Problem-solving and critical thinking
Communication and collaboration with cross-functional teams
Time management and prioritization
Documentation and reporting
Certifications (Highly Recommended):
Networking: Cisco Certified Network Associate (CCNA), CompTIA Network+
Cloud: AWS Certified Solutions Architect, Microsoft Azure Administrator, Google Cloud Professional
Virtualization: VMware Certified Professional (VCP)
Security: CompTIA Security+, CISSP, CEH
Server Administration: Microsoft Certified: Windows Server Hybrid Administrator
DevOps: Certified Kubernetes Administrator (CKA), Terraform Associate
Windows Servers