Joe Lovric
Melbourne,Australia
Summary
Joe Lovric - Senior Consultant / Program and Project Management
With multiple years’ experience in agile project and program management, managing diverse projects in communications, networks and IT, involving projects impacting digital transformation, contact centres, superannuation, insurance, capital works (construction fitouts and IT infrastructure), delivering IT projects across application, infrastructure, software and data centre migrations. The projects and management roles involved strong stakeholder, team and client management, control of scope, schedule, business case, forecasting and budgets,project governance ensuring successful delivery of projects.
Managing resources and consultants across multiple locations in a range of industries, including telecommunications, retail, professional services and superannuation, consistently delivering on business targets.
Overview
27
27
years of professional experience
Work History
Network Operations Center Manager
P K and Company
05.2008 - 12.2008
- Implementation of Service Support management processes and policies to the managed services help desk team based on ITIL framework
- Successfully Implemented CA Unicenter and Network Service Manager for applications and infrastructure on time and budget
- Delivered on three stage project plan to implement the ITSM key principles of people, process and technology on scope, time and budget
- Delivered high level incident and request management processes to assist with current help desk operation and future Service Desk, delivered roles definition document, Implementation strategy document, ARCI Matrix for Incident.
Information Technology Operations Manager
Bill Express
05.2008 - 12.2008
- Successfully project managed DMX SAN migration to the faster Clarion platform across two data centres (25 Terabytes)
- Successfully project managed data centre consolidation from physical to virtual infrastructure, including DMX SAN migration to the faster Clarion platform across two data centres (25 Terabytes)
- Project managed implementation of second data centre for high availability to conform with APRA regulations for financial transactions, including PCI DSS compliance requirements for BOPO project
- Multiple initiatives with various communications providers to reduce costs, i.e
- Data card usage and plans, dial redundancy, PRA costs, site to site links.
Program Manager
Telstra Corporation
07.2018 - Current
- Managing Networks Program to deliver the new Telstra T22 & T25 strategy by providing back to basics Consumer, SMB and Enterprise offerings allowing Telstra to regain trust within these market segment
- Delivered integration of Rating (OCS) into the new IT stack via reusable APIs that can cater for multiple segments (C&SB, TE, TW)
- Delivered new Digital Experience (DXP) platform for Prepaid mobile services, $50M program in networks and $25M platform enhancements since go live early 2021 as part of digital transformation
- Managing network enabler streams including internal and vendor program, solution and four scrum teams to deliver DXP program
- Working with cross company stakeholders to support whole of company delivery of Strategic Prepaid
- Actively work with networks and digitisation stakeholders during critical re-planning / pivots in program, engaging SMEs in networks to support solution design and estimation activities for summation at executive levels for key decision points.
- Implement foundational capabilities to enable exposure of Mass Calling services Integration to NaaS layer as per the NE2020 architecture blueprint
- Introduction and implementation of agile delivery practices to program team, delivery of roadmap, JIRA reporting, Confluence documentation standards, EPM reporting and financial management (Fieldglass/SAP), continuous improvement
- Internal and external stakeholder management, vendor management, resource management, financial planning and due diligence.
Senior Project Manager
Telstra Corporation
03.2017 - 07.2018
- Corporate Rating Convergence project to deliver real-time domestic data rating and notification capabilities for corporate customers currently managed in legacy ONDB/MICA, leveraging the architecture previously established by Project Redemption
- Migrate rating capabilities from legacy IT stack to strategic OCS
- Project was on track to deliver real-time rating solution prior to pivoting to T22 Rating Domain Manager.
Senior Business Project Manager
DST Systems
Melbourne, VIC
09.2016 - 03.2017
- Agile development of financial service system upgrade for Old Mutual Wealth, managing teams across Australia, India and England
- Changing project from traditional waterfall and introduction and implementation of agile delivery practices to program team
- Delivery of roadmap, JIRA reporting, Confluence documentation standards.
- Worked flexible hours across different timezones to meet project deadlines
Senior Project Manager
Link Group
Melbourne, VIC
02.2015 - 09.2016
- Acting Infrastructure Portfolio Delivery Manager, managing a team of specialists to deliver to project requirements
- Delivery of multiple initiatives to replace paper based processes to online and digital capability
- Reporting into executive steering committee, leading delivery teams based in geographically diverse sites, accountable for end to end project delivery from a business and technology perspective
- Establishing relationships between remote offices, identifying key bottlenecks in network integration, helping with project office integration.
Project Manager
Superpartners
Melbourne, VIC
06.2012 - 02.2015
- Multiple Superannuation client funded projects executing on software development (agile and waterfall), network, infrastructure, transformation and business initiatives
- End to end delivery of multi-million dollar office fit outs in Perth, Sydney and Melbourne offices
- Managed multiple office moves for transformation projects, office closures and staff relocations in Adelaide, Hobart and Melbourne
- Delivered Change and Release management module into IT Service Management tool Altiris v7, disaster recovery testing Altiris v7 and decommission planning Altiris v6.5.
Manager Environment Management Team
Australia Post
Melbourne, VIC
05.2010 - 06.2012
- Successfully implemented a single environment management booking system providing end to end visibility of 500+ application environments
- Managed high performing Environment Management Team responsible for delivery of complex retail and distributed IT environments to projects
- Environment review in December 2011 by external consultants identified the team executes all processes necessary for the management of its complex environment landscape and project program of works
- Successful management of environments from the number one cause of project delay to well-managed, delivery on time on average 100 environments per month.
Manager, Environment Provisioning
Australia Post
01.2009 - 05.2010
- Transitioned the Environment Provisioning team into the Technology Services division of Australia Post to add efficiencies to the current legacy provisioning processes enabling faster time to create a service
- Created processes to manage 60 retail EPOS counters, office servers and backend netPOS servers in non-production project landscape
- Produced detailed non-production report detailing performance for each technology team, enabling greater visibility of performance and service.
Network Engineer Team Lead
Singtel Optus Pty Limited
01.1998 - 01.2007
Education
Skills
- Agile
- Leadership
- Agile Project Management and Delivery
- Stakeholder Management
- Financial Management
- Stakeholder Management
- Vendor/Supplier Management
- Online Applications
- Business Analysis and Business Process Improvement
- Change Management
- Professional Development
Certified SAFe 4 Agilist
Certified SAFe 4 Product Owner/Product Manager
ITIL Foundation
AIPM Member
Websites
Keyskillsandexpertise
- Leadership
- Agile Project Management and Delivery
- Stakeholder Management
- Financial Management
- Vendor/Supplier Management
- Online Applications
- Business Analysis and Business Process Improvement
- Procurement
- Change Management
- Digital Enablement
Industries
- Telecommunications
- Financial Services
- Professional services
- Retail
Recentachievements
- Delivered integration of Rating (OCS) into the new IT stack via reusable APIs that can cater for multiple segments (C&SB, TE, TW)
- Implemented foundational capabilities to enable exposure of Mobile and Voice Calling services Integration to the NaaS layer as per the NE2020 architecture blueprint
- Introduction and implementation of agile delivery practices to program team, delivery of roadmap, JIRA reporting, Confluence documentation standards, EPM reporting and financial management, continuous improvement
- Successful implementation of Insurance Claims imaging solution between Link and TAL insurance, replacing a paper based process
- Successful implementation of Online Redundancy Claims providing a convenient, user-friendly and secure claim lodgement facility to enable members to complete claim lodgement and provide supporting documentation via mobile app or web interface, reducing claims processing time for members
- Successful implementation of Disability Claims (Insurance) functionality to the Member Centre web portal to enable members to lodge a new disability claim, view the progress of their claim and upload supporting documentation
- End to end delivery of multi-million dollar office fit outs and moves for transformation projects, office closures and staff relocations in Adelaide, Perth, Sydney and Melbourne
- Delivered new SharePoint 2013 solution for superannuation fund client
Projectcapabilities
Delivering on Multiple Objectives
Joe drives project teams to deliver business outcomes by understanding customer requirements and ensuring effective collaboration between project and business stakeholders.
Project Management
Joe ensures successful delivery of projects utilising strong project and relationship building skills to delivery project outcomes. He has demonstrated successful delivery of business and IT change in complex corporate environments often with tight time frames and budgets. He has experience with outsourced and offshore delivery teams throughout his career delivering in Agile and Waterfall.
Supplier/Vendor/Commercial Management
Joe has engaged with multiple vendors through established procurement processes to successfully deliver project outcomes.
Joe has proven ability to establish sound working relationships with suppliers and vendors, negotiate favourable pricing and delivery to ensure successful outcomes for projects.
Resource and Budget Management
Joe is an experienced and organised manager with a demonstrated ability to achieve results, deliver projects in Agile and Waterfall, performance manage and develop staff. He has extensive experience in workload planning, coordination, budgeting, project estimation, project delivery, evaluative analysis, performance management and staff development (providing leadership, support, and direction).
Joe has managed project schedule and activities to deliver projects to plan, budget, scope and quality objectives, while maintaining ongoing stakeholder relationships and communications related to projects across a broad range of industry sectors.
Professional Development
- Certified SAFe 4 Agilist
- Certified SAFe 4 Product Owner/Product Manager
- PRINCE2 Foundation
- ITIL Foundation
- AIPM Member
Languages
Croatian
Native or Bilingual
Timeline
Program Manager
Telstra Corporation
07.2018 - Current
Senior Project Manager
Telstra Corporation
03.2017 - 07.2018
Senior Business Project Manager
DST Systems
09.2016 - 03.2017
Senior Project Manager
Link Group
02.2015 - 09.2016
Project Manager
Superpartners
06.2012 - 02.2015
Manager Environment Management Team
Australia Post
05.2010 - 06.2012
Manager, Environment Provisioning
Australia Post
01.2009 - 05.2010
Network Operations Center Manager
P K and Company
05.2008 - 12.2008
Information Technology Operations Manager
Bill Express
05.2008 - 12.2008
Network Engineer Team Lead
Singtel Optus Pty Limited
01.1998 - 01.2007
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