Joe Mladich
Saint Albans,VIC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Contact Centre Level 2 Operator
Ingenico
03.2023 - Current
- Level 2 for Ingenico Contact Centre
Acting Team Leader
Ingenico
02.2022 - 03.2023
- Acting Team Leader for Ingenico Contact Centre
Technical Service Specialist
Ingenico
01.2013 - 09.2021
- Technical support for Ingenico Contact Centre
Technical Service Specialist
Amtek Corporation Pty Ltd
01.2012 - 01.2013
- Technical support for Amtek Center Support
Remote Desktop Support Agent
Quick Knowledge
01.2010 - 01.2011
- Remote Desktop Support
IT Specialist / Quality Assurance
Hewlett-Packard Photo Centre
01.2009 - 01.2010
- Technical support for HP Photo Center Support
IT Specialist
DATACOM CONNECT
01.2008 - 01.2009
- Technical support for Telstra Broadband Customers
Education
Victorian Certificate of Education -
Kealba College
Advanced Diploma of Computer System Engineering -
Victoria University
Cisco Certified Network Associate -
Victoria University
Certificate IV in Electro Technology Computer Systems -
Victoria University
Certificate II in Electro Technology -
Victoria University
Certificate II in Electro Technology Servicing -
Victoria University
Skills
- Problem solving
- Verbal communication
- Operating systems
- Phone skills
- Customer service
- Quality focus
- PC proficiency
- System Administration
Personal Information
Hobbies: Gaming, Hiking, Movies, Fishing
References
- Zoran Trajkovski, Ingenico – Terminals & HW Solutions Support Management - Team Leader, 0404 423 767
- Imran Khan, Ingenico – Terminals & HW Solutions Support Management - Manager, 0411 640 990
- Tam Trinh, Ingenico – Sales Administration Assistant Support - Experienced Technician/Clerical, 0432 260 465
- Rod Wilson, Ingenico – Sales Operations Manager Management - Senior Manager, 0434 222 694
Timeline
Contact Centre Level 2 Operator
Ingenico
03.2023 - Current
Acting Team Leader
Ingenico
02.2022 - 03.2023
Technical Service Specialist
Ingenico
01.2013 - 09.2021
Technical Service Specialist
Amtek Corporation Pty Ltd
01.2012 - 01.2013
Remote Desktop Support Agent
Quick Knowledge
01.2010 - 01.2011
IT Specialist / Quality Assurance
Hewlett-Packard Photo Centre
01.2009 - 01.2010
IT Specialist
DATACOM CONNECT
01.2008 - 01.2009
Victorian Certificate of Education -
Kealba College
Advanced Diploma of Computer System Engineering -
Victoria University
Cisco Certified Network Associate -
Victoria University
Certificate IV in Electro Technology Computer Systems -
Victoria University
Certificate II in Electro Technology -
Victoria University
Certificate II in Electro Technology Servicing -
Victoria University