Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Joe Rutledge

Paddington,QLD

Summary

Proven track record in enhancing customer experiences and sales at First Choice Liquor Market, leveraging expertise in POS System Operation and a team player attitude. Reviewed and streamlined service processes, significantly boosting customer satisfaction. Well versed in craft beer selections and maintaining professional appearances, consistently meeting and exceeding employer expectations.

Overview

5
5
years of professional experience

Work History

Bar Staff Member

Griffith University
12.2023 - Current
  • Displayed and retained extensive knowledge of liquor, wine, and beer.
  • Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
  • Engaged with customers to offer menu information, provide suggestions and show genuine appreciation for business.
  • Developed new drink menus that reflected seasonal flavors as well as popular trends.
  • Attended regular staff meetings to stay up-to-date on new products and changes in policy or procedure.

Sales Assistent

First Choice Liqour Market
01.2022 - 01.2023
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Greeting and serving customers, price matching
  • Input credit and debit card payments in POS system to complete purchases. Assisted customers with prompt and polite support in-person and via telephone.
  • Monitored tapes or digital recordings to identify source of losses.
  • Performed click and collect orders in a prompt manner.

Cafe Worker

Brighton Street Cafe
01.2020 - 01.2021
  • Grilled, cooked and fried meats, seafood and pizza to customer/menu specifications. Garnished prepared meals with sauces and toppings for flavour & appearance.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Maintained a clean and organized café environment, adhering to health and safety regulations.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.

Education

Bachelor's - Bachelor of Music in Jazz Performance

Jazz Music Institute
Brisbane, QLD
12.2025

Bachelor's - Business And Enterprise

Southern Cross University
Gold Coast, QLD
12.2023

Skills

POS System Operation

First Aid Training

Team player attitude

Customer service focus

Highly reliable

Professional Appearance

Craft Beer Expertise

Additional Information

References:


Michael Hibbard

Front Of House Operations Manager

m.hibbard@griffith.edu.au

(041) 879-9455

Griffith Conservatorium - Boss


Nick Quigley

Chief Executive Officer

nquigley@jazz.qld.edu.au

61732161110

Jazz Music Institute

CEO Of Current University


Cameron Piper

Sales Manager & Boss

(041) 548-0027

First Choice Liquor Market


Dave Sanders

Lecturer at JMI

daveplaysthedrums@gmail.com

0412458913

Timeline

Bar Staff Member

Griffith University
12.2023 - Current

Sales Assistent

First Choice Liqour Market
01.2022 - 01.2023

Cafe Worker

Brighton Street Cafe
01.2020 - 01.2021

Bachelor's - Bachelor of Music in Jazz Performance

Jazz Music Institute

Bachelor's - Business And Enterprise

Southern Cross University

Similar Profiles

CREATE PROFILE
Joe Rutledge