Customer-oriented with over 23 years of experience in the transport industry focused on increasing revenues and expanding margin. Meticulous leader and strategic planner with comprehensive knowledge. Skilled in working under pressure and adapting to new situations and challenges to best enhance the any organisation.
Overview
19
19
years of professional experience
Work History
General Manager
Sydney Haulage Pty Ltd
11.2022 - 01.2024
Overlooked and managed all operations for transportation, warehousing, container storage, unpacking and redelivering freight.
Introduced new methods, practices, and systems to reduce turnaround time.
Trained new employees on proper protocols and customer service standards.
Interacted well with customers to build connections and nurture relationships.
Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Developed and executed strategic plans for business growth and expansion.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Director
Sydney Transport Solutions Pty Ltd
08.2014 - 11.2022
Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Proactively identified potential risks and implemented strategies to minimize negative impacts on logistical operations.
Monitored office workflow and administrative processes to keep operations running smoothly.
Formed strategic partnerships and connected with potential clients to drive business development.
Improved transport efficiency with strategic planning, resource allocation, and time management practices.
Leveraged professional networks and industry knowledge to strengthen client relationships which resulted in business growth.
Recruited operations staff, hiring and training of team members in allocating, using systems such as VBS Freight Tracker, Containerchain, Matchbox and internal spreadsheets.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Managed purchasing of vehicles and equipment.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Fleet Operator/Operations
Total Care Logistics Pty Ltd
01.2005 - 06.2014
Managed the fleet of four semi trailers.
Organised daily schedules for full fleet.
Delivering and collecting freight around Sydney for interstate distribution.
Manifesting freight, booking freight on rail networks and interstate transport companies.
Truck and Dog & B Double Driver at Chart's Haulage - Greg's Tipper Hire Fraser Coast PTY LTDTruck and Dog & B Double Driver at Chart's Haulage - Greg's Tipper Hire Fraser Coast PTY LTD