Accomplished Store Manager with a proven track record at Drakes Supermarkets, excelling in customer engagement and inventory control. Leveraged problem-solving and leadership skills to enhance store performance, streamline operations, and boost customer satisfaction. Achieved significant improvements in staff efficiency and store organization, fostering a positive and productive work environment.Also have worked for Woolworths for 10 yrs prior in grocery,dairy,assistant store management to store management
Hi, I’m
Joe Sikora
Burton,SA
Summary
Overview
16
years of professional experience
Work History
Drakes Supermarkets
Assistant Store Manager
06.2008 - Current
Job overview
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Drakes Supermarkets
Store Manager
06.2008 - 06.2012
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
College Canberra, ACT
University Overview
Drakes SupermarketsAdelaide, SA
Retail Diploma
University Overview
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Inventory Control
- Customer Relations
- Store Organization
- Time Management
- Team Building and Leadership
- Store Opening and Closing
- Attention to Detail
- Customer Service Management
- Staff Supervision
- Stock management
- POS Systems
- POS systems operations
- Staff Management
- Loss Prevention
Timeline
Assistant Store Manager
Drakes Supermarkets
06.2008 - Current
Store Manager
Drakes Supermarkets
06.2008 - 06.2012
College
Drakes Supermarkets
Retail Diploma
Similar Profiles
Jazna CharlesJazna Charles
Bakery Assistant at Drakes SupermarketsBakery Assistant at Drakes Supermarkets
Hunter McLeanHunter McLean
Deli & Seafood Specialist at Drakes SupermarketsDeli & Seafood Specialist at Drakes Supermarkets
Lacie ScottLacie Scott
Store Team Member at Drakes SupermarketsStore Team Member at Drakes Supermarkets
Saranda EdwardsSaranda Edwards
Customer Service Supervisor at Drakes SupermarketsCustomer Service Supervisor at Drakes Supermarkets
Nooria AlizadaNooria Alizada
Tailor at ProgressiveTailor at Progressive