Joe Smith
Melbourne,VIC
Summary
Engaging Team Leader experienced in managing and maintaining happy, functioning teams that deliver results. Strong interpersonal and communication skills which allow for effective facilitation between project goals and contented staff. Strong desire for responsibility and further personal development.
Overview
4
4
years of professional experience
Work History
Team Leader, National Coronavirus Hotline
247 Nursing And Medical Services
Sydney, NSW
08.2021 - Current
- Coordinated a team of 45 Agents on the Living With Covid project, connecting vulnerable patients with access to Covid-19 antiviral medication
- Gained an in depth understanding of CRM software and Twilio to delegate work and to maintain standards.
- Presented weekly statistics to clients to demonstrate the ongoing success of our projects.
- Conducted training and developed team members to promote productivity, accuracy and commitment to friendly service.
Team Leader, Call Centre
Acquire BPO
Melbourne, VIC
01.2021 - 07.2021
- Mentored and guided employees to foster proper completion of assigned duties.
- Responsible for morale and results in KPI driven environment.
- Developed understanding of Segue to track performance and maintain good results.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Bar Manager
Red's
Leeds, Yorkshire
09.2017 - 08.2019
- Effectively managed a team of 10 bar tenders and floor staff.
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maintained stock levels to within a 1% variance of sales.
Education
Bachelor of Arts - Philosophy
University of Leeds, UK
Leeds, UK07.2018
Skills
- Coaching and Mentoring
- SOP Adherence
- Analytical Thinking
- Overseeing Daily Activities
- Cash Register Operations
- Evaluating Employee Work
- Work Planning and Prioritization
- People Management
Timeline
Team Leader, National Coronavirus Hotline
247 Nursing And Medical Services
08.2021 - Current
Team Leader, Call Centre
Acquire BPO
01.2021 - 07.2021
Bar Manager
Red's
09.2017 - 08.2019
Bachelor of Arts - Philosophy
University of Leeds, UK
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