Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
Generic

JOE SULIYANTO

MULGRAVE,Australia

Summary

Reliable Seller with expertise in online selling, inventory management and complaint handling. Offering 8-years background building and managing vendors and marketing products to prospective customers. Customer-oriented individual dedicated to expertly resolving customer issues and complaints. My primary focus currently is to seek and maintain Part-time / Casual position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Online Retailer

Self Employed Services
07.2020 - 06.2022
  • Automated 2 Online retail (Dropshipping) specifically in Automotive Detailing industry and Organic Infant necessities.
  • Overhauled email marketing strategy by segmenting audience lists and personalizing content based on browsing behaviour, leading to higher open rates and clickthroughs.
  • Moderate level on Wix, Square Space and Shopify.
  • Moderate level of understanding Facebook Ads Manager and Instagram (Speciality: Leads and Customer Engagement)
  • Moderate level in Photoshop and Lightroom savvy.
  • Tailoring and customisation copy writing skills.
  • Tested different Online test market and audiences before launching Marketing promotions.

Sales and Marketing Manager

Osong C&F Pty Ltd
01.2011 - 07.2020
  • Managed sales promotions and marketing strategies on major social media sites.
  • Cultivated and maintained strategic alliances with key 60 Vendors in Melbourne.
  • Pursued certification in NICNAS to improve creative sales skills and influence decision-makers.
  • Outlined marketing strategies and developed collateral in close collaboration with product management personnel.
  • Analyzed sales and marketing data for improved strategies.
  • Planned and implemented consolidating sales promotions with a major focus of positive consumer interactions for Home based products and leading globally known South-Korean brand Amos Professional.

Sales Assistant

Belle Outdoor Living Pty Ltd
01.2012 - 07.2012
  • Fielded customer questions to share information about products, availability, and pricing.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Established rapport with customers using active listening and interpersonal skills.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.

Freelance Online Retailer

Self Employed Services
02.2007 - 01.2010
  • Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
  • Established relationships with suppliers to increase online product offerings.
  • Reviewed new product offerings from all suppliers.
  • Manage all customer inquiries and negotiating directly with customers.
  • Managed a team of 10 members as sales associates.
  • Undertook extensive research of target markets, analyzing international trends and researching Internet fan sites for new business.
  • Develop relationships and negotiate contracts with key suppliers.
  • Research of current trends within industry and identification of new business opportunities (licensing, distribution channels, pricing, consumer benefits and requirements).

Education

Bachelor of Business - Marketing

Monash University
Caulfield, VIC
02.2013

Diploma - Business

JIC (Monash College)
Jakarta, Indonesia
06.2009

Highschool -

Universal International School
Jakarta, Indonesia
01.2009

Primary School -

Damai Primary School
Bedok, Singapore
05.2004

Skills

  • Promotional planning

  • Customer Engagement

  • Online platforms

  • Supplier Relations

  • Trend tracking

  • Problem-solving abilities

  • Teamwork and Collaboration

  • Professionalism

  • High Work Ethics

  • Time management abilities

  • Product sourcing

  • Customer engagement

  • Facebook marketplace

  • Social media marketing

  • Affiliate marketing

  • Google analytics

  • Website management

Languages

English
Native or Bilingual
Indonesian
Native or Bilingual
Chinese (Mandarin)
Limited Working

Hobbies and Interests

  • Philosophical and Biography Books
  • Stargazing
  • Photography
  • Cooking

Timeline

Online Retailer

Self Employed Services
07.2020 - 06.2022

Sales Assistant

Belle Outdoor Living Pty Ltd
01.2012 - 07.2012

Sales and Marketing Manager

Osong C&F Pty Ltd
01.2011 - 07.2020

Freelance Online Retailer

Self Employed Services
02.2007 - 01.2010

Bachelor of Business - Marketing

Monash University

Diploma - Business

JIC (Monash College)

Highschool -

Universal International School

Primary School -

Damai Primary School

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JOE SULIYANTO