Summary
Overview
Work History
Skills
Accomplishments
Certification
Timeline
Generic

Joe Thomas

KINGS MEADOWS

Summary

Dynamic Replenishment Manager with a proven track record at Officeworks, excelling in supply chain optimization team development. Enhanced operational efficiency through automation initiatives and conflict resolution, fostering a collaborative environment. Committed to continuous improvement, I effectively addressed customer concerns while maintaining professionalism under pressure.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Replenishment Manager

Officeworks
05.2019 - Current
  • Trained and supervised team members on effective replenishment techniques, improving overall efficiency.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Developed and maintained knowledgeable and productive team of employees.
  • Created a collaborative work environment by fostering open communication between team members in all departments, not simply those involved in the replenishment process.
  • Enhanced operational efficiency by identifying opportunities for automation within the replenishment process.
  • Conducted root cause analysis on supply chain inefficiencies, recommending and implementing corrective actions for improvement.
  • Supported company growth initiatives through proactive involvement in new product launches and expansion projects.
  • Maintained a safe working environment by enforcing safety protocols and providing necessary training to staff.
  • Championed a culture of continuous learning among the replenishment team through skill development and knowledge sharing.
  • Resolved negative customer feedback while adhering to company policy
  • De-escalated aggressive/agitated customers using appropriate verbal and body language.
  • Maintained professionalism under high pressure situations
  • Employed high level problem solving in a wide range of situations.

Duty Manager

Coles
2014 - 02.2019
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Trained employees in essential job functions.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Skills

  • Sales and operations planning

  • Supply chain optimization

  • Warehouse management

  • Space planning

  • Reporting

  • Team development

  • Conflict resolution

  • Problem solving

Accomplishments

  • Supervised team of up to 20 staff members.
  • Achieved NPS of 77 by addressing customer service points of improvement with purpose and efficiency.
  • Documented and resolved logistical challenges which led to increased stock levels and improved daily sales.
  • Customer Relations - Earned exceptional marks for customer satisfaction, company-wide.

Certification

Certificate of Automatic Identification Systems (AIS)

Forklift License

First Aid Certificate

Timeline

Replenishment Manager

Officeworks
05.2019 - Current

Duty Manager

Coles
2014 - 02.2019

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Joe Thomas