Highly driven and successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Take-charge professional delivering team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Established in 1984, Copyworld has grown from its humble origins to become a national leader in the sale and service of photocopiers and network solutions. With purpose-built offices in Adelaide and Perth, the company has over 60 dedicated employees serving the needs of customers Australia-wide Copyworld is the exclusive dealer for Toshiba photocopiers, multi-function devices (MFD’s) and facsimiles In addition, Copyworld partners with Microsoft and other information technology companies to look after your entire IT network.
Clayton Church Homes is an independent not-for-profit aged care organisation providing permanent and respite residential aged care accommodation, home care services and retirement living facilities to metropolitan Adelaide and the Adelaide Hills.
Responsibilities
· Developed a 3-year sales and marketing business plan
· Conduct extensive market research to identify growth opportunities
· Enhance brand credibility and foster a sense of community
· Built a sales and marketing budget planner for 2023-24
· Provide a Demographic Report for target market
· Provide a launch and communication plan for the New Summerhill Aged Care Facility Uraidla
Achievements
· Increased CCH's digital presence across various social platforms by 300%
· Reduced Vacancy rates by 18%.
· Successfully expanded brand awareness on social media platforms
· Grew Home Care Services by 15% in 3 months
· Summerhill rooms at 70% sold, opening in February 2024
Livewell Communities is a premier retirement living brand committed to creating luxurious state-of-the-art communities that offer retirees an exceptional quality of life.
Responsibilities
· Demographic and Feasibility report
· Developed a Sales and Marketing Strategy
· Hired the Village Manager, sales team, and staff
· Brand Development and Community Engagement
· Performance Monitoring and Market Expansion
· Ensure contracts were to Retirement Living Act- SA
Achievements
· Sold 80 % of apartments off the plan
· Installed new CRM system-Health Metrics
· Village opened on time
· Hired Malcolm Blight AM as Brand Ambassador
· Introduced Maintenance Request’s via Plus Communities App for residents for speed, visibility, and efficiency’s
Responsibilities
· Develop and execute a revenue-driven sales strategy that aligns with corporate objectives
· Build and lead a high-impact sales team, focusing on achieving ambitious sales targets
· Analyze market dynamics to identify sales opportunities and competitive advantages
· Implement data-driven sales tactics to consistently boost revenue and market share
· Cultivate and nurture key client relationships to drive business growth and loyalty
· Forecasts, budgets, and performance reports for informed decision making.
· Continuously refine and optimize sales processes to maximize efficiency and results
· Establish and monitor sales-centric KPIs to track and enhance the team's performance
· Manage and grow sales in Retail Locations across SA|NT|WA
· Revenues in B2C and B2B - $300m
Achievements
· Exceeded annual revenue targets by 20% through strategic sales initiatives
· Built and mentored a sales team that achieved a 30% increase in sales within one year.
· Identified and capitalized on emerging market trends, resulting in a 15% market share gain
· Utilised a sales automation system that improved efficiency and boosted revenue by 25%
· Secured long-term partnerships with top 80 clients, leading to a 40% revenue increase
· Produced precise sales forecasts that allowed for a 98% budget accuracy.
· Improved sales processes, reducing sales cycle by 20% increasing conversion rates by 15%.
· Improved team performance to consistently exceed KPIs, resulting in a 10% sales growth.
· Held highest staff engagement scores at 88%
· Won Regional Sales Director of Year in 2016
· Won 3 Executive Leadership awards for innovation
· Was a key stakeholder for the “company wide ‘Digital Transformation in 2016
Referees upon request