JOSEPH UPTON
Acton,ACT
Summary
Professional with experience in managing club operations and ensuring member satisfaction. Known for effective teamwork, reliability, and adaptability to changing needs. Skilled in customer service, event coordination, and facility maintenance, with focus on achieving results and fostering positive environment. Barista and RSA Qualified.
Overview
6
6
years of professional experience
Work History
Clubhouse Assistant
Royal Military College Golf Club
05.2024 - Current
- Provided personalized assistance to members with special requests or accommodations, fostering an inclusive atmosphere at the club.
- Enabled efficient daily operations by maintaining accurate inventory records and placing timely orders for necessary supplies.
- Implemented marketing initiatives that raised awareness about club offerings leading to increased participation from existing members.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Assisted with equipment set-up and breakdown for events, ensuring proper organization of spaces as needed.
- Facilitated seamless check-in process for members by efficiently managing guest registration procedures.
- Oversaw membership database, ensuring accurate records and efficient tracking of member information.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Deli Assistant / Merchandiser
Coles Pty Ltd
01.2021 - 03.2024
- Enhanced customer satisfaction by providing efficient and friendly service at deli counter
- Assisted in maintaining a clean and organised workspace, ensuring compliance with health regulation
- Prepared fresh, high-quality deli products for sale
- Collaborated with team members to ensure smooth operation
- Assisted with training new employees on deli procedures
- Organised the merchandising of Meat and Fresh Produce departments to maximise sales and maintained required product layouts
Counter Server
McDonald's
01.2019 - 01.2021
- Enhanced customer satisfaction by providing prompt and accurate service in fast-paced environment
- Streamlined order processing for increased efficiency through clear communication with kitchen staff
- Delivered exceptional customer service
- Collaborated with team members to maintain cleanliness and organisation of the dining area
- Fully Barista trained, providing high quality coffee and cafe products
Education
Bachelor of Laws / Bachelor of Economics -
Australian National University
11-2028
Skills
- Passion for Customer Service
- Collaboration and Communication
- Adaptability and Flexibility
- Safe Food Handling Practice
- Customer service
- Cash handling
- Marketing and promotion
- Scheduling and planning
Accomplishments
Recipient of the Ampol Best All Rounder Award. Recipient of the Tom Hardyman for Academic Achievement - 96.85 ATAR. Dux of three subjects; Economics, Legal Studies and Mathematics.
Timeline
Clubhouse Assistant
Royal Military College Golf Club
05.2024 - Current
Deli Assistant / Merchandiser
Coles Pty Ltd
01.2021 - 03.2024
Counter Server
McDonald's
01.2019 - 01.2021
Bachelor of Laws / Bachelor of Economics -
Australian National University
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