Joe Zannino

Sales Assistant

DuluxGroup Australia

02.2010 - Current

Provide outstanding customer service and sales support to clients, ensuring a positive and satisfying experience for all customers.
Address customer inquiries and resolve complaints promptly and professionally, ensuring customer satisfaction and retention.
Increase sales by fostering strong customer relationships and consistently delivering high-quality service, leading to the expediential growth of the Acratex business at DTC Lambton in 2024.
Implement visual merchandising strategies to attract customers and enhance the store’s appeal, driving foot traffic and boosting sales.
Maximize store revenue through effective upselling and cross-selling techniques to meet or exceed sales targets.
Assist in managing inventory levels to avoid stock-outs and prevent overstock situations, ensuring optimal product availability.
Maintain a deep understanding of store sales and inventory performance, contributing to a well-informed and efficient sales environment.
Serve as the Acratex Ambassador for DTC Lambton, representing the brand and its values while fostering customer loyalty and brand recognition.
Utilize a personal store mobile to manage customer interactions and inquiries, providing personalized support and service.
Continuously learn and grow in the role by participating in C4C training and collaborating with the Acratex Territory Manager in the field for hands-on experience and development.
Recognized as the 2024 Acratex Ambassador of the Year for outstanding performance, dedication, sales sales growth and customer service excellence.

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