Joe ZHOU
Brisbane,QLD
Summary
Dynamic and customer-focused professional with extensive experience multiple resturants, excelling in cash handling and delivering exceptional service. Proven ability to thrive in high-pressure environments, fostering strong relationships with customers and colleagues alike. Bilingual in English and Chinese, adept at problem-solving and enhancing guest experiences.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals.
Overview
4
4
years of professional experience
Work History
Cashier
Moshi Sushi
04.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Efficiently managed operations during peak hours, ensuring smooth service in a high-pressure environment, with daily sales exceeding $6k+.
Restaurant Waiter
Sichuan Bangbang
02.2022 - 11.2022
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Kitchen Staff Member
BiangBiang Fresh Noodle
04.2021 - 12.2021
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
Education
Bachelor of Social Work - Social Work
University of Queensland
Brisbane, QLD11-2028
High School Diploma -
Indooroopilly State High School
Indooroopilly, QLD11-2024
Skills
- Fluent in English
- Fluent in Chinese
- Customer service
- Cash handling
- Communication skills
- Problem solving
Timeline
Cashier
Moshi Sushi
04.2023 - Current
Restaurant Waiter
Sichuan Bangbang
02.2022 - 11.2022
Kitchen Staff Member
BiangBiang Fresh Noodle
04.2021 - 12.2021
Bachelor of Social Work - Social Work
University of Queensland
High School Diploma -
Indooroopilly State High School
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