Joel Brown

In 2024-2025 I have had a full time employment gap post surgery and physical rehab during which I have taken positions away from my previous industry.

• Enrolment advisor/assistant for Boundless Learning contracting on behalf of The University of Adelaide
• Policy Administration Consultant at ADICA Insurance (Motor Vehicle Insurance), providing policy insurance support to holders of Toyota, PowerTorque and Lexus insurance

• Scope and Implement Talent LMS.
• Review and purchase industry standard authoring Scorm authoring tools and multi-media production software.
• Draft Scripts, Storyboards and Training and Assessment Strategies for user-based learning pathways.
• Provide material support to the help desk by providing self help guides for the Jira support desk to reduce incoming support tickets.
• Liase with SME’s to create “real world” tutorials for day one training of eCase users.

PROJECT MANAGEMENT

• Collaborate with subject matter experts and stakeholders to develop and deliver a nationwide training program on gender-based workplace harassment.
• Scoping and implementation of the Salesforce Not For Profit Success pack for YWCA and NWSA (including Account Engagement and Pardot Classic).
• Collaborate with internal and external partners for the redevelopment of the core business website (Wordpress based).
• Assess, propose and trial IT Password security solutions such as BitWarden and Keeper.

LMS/SYSTEM ADMINISTRATION & LEARNING DEVELOPMENT

• Contribute to the development of new courses in the RTO’s LMS (aXcelerate), providing ongoing day to day tech support for each course once complete.
• End to End Management of Design and Implementation of the necessary systems required for a National Training Program, including a custom WordPress site used for authoring Scorm files, a Multi-Tenancy LMS (Acorn PLMS), and the training programs associated
• Development of a WordPress marketing site for sale and distribution of the National Training Program.
• Provide all internal systems training and administrative documentation for all programs include WordPress, Acorn PLMS and ScormCloud for course content dispatch and distribution for third party hosting.

• Assess the 5 current LMS platforms in use and identify bespoke adaptations and plugins that can be brought forward to a consolidated, single platform offering.
• Consult with internal stake holders to identify key business needs and resource requirements related to each current platforms and assess these resources against the proposed consolidated future state.
• Consult with vendors for a Multi-Tenancy LMS offering and develop an assessment and suitability matrix for proposal to the ELT.
• Provide ongoing day to day support and maintenance for the existing Moodle based LMS's while preparing the consolidation and transition.

• Scope and provide an implementation plan for Canvas.
• Work along side internal and external SME’s and designers to design and deliver a suite of blended courses to be delivered in Moodle.
• Assess current and future risks for students and corporate clients as the transition is conducted.
• Conduct project mapping for micro-credentialing vendors as well as use-case discovery meetings with AHRI to create micro-credentialing pathways when assessing the appropriate vendor based on offering, cost and internal needs.
• Conduct all pre-release testing for online courses on the AHRI platform
• Engage with various teams within the business to streamline business administrative and delivery processes.
• Provide consultation and advice to the Transformation Team while conducting scoping and vendor assessment for a new CRM (Salesforce, IMIS, Dynamics) intended to service both the education arm of AHRI as well as its various other teams.
• Implement a continuous improvement and support ticketing system (Zendesk) to track and manage the day today support process as well as reports based on continuous improvement.

• End to end implementation and ongoing management of LMS and SMS (Moodle, Vettrak, LearnDash & aXcelerate).
• Consultation with DHHS to strategise statewide training and delivery methods for the Residential Care sector.
• Manage the design and delivery of online and blended learning using industry standard authoring tools.
• Audio Engineer /Producer for podcasts, webinars and live events for The Centre’s research & policy departments.
• Maintain and improve QAS protocols and data reporting systems
• Creation of internal onboarding materials for systems training
• Provider esearch and course scaolding for new industry relevant courses while negotiating with SME's to execute course design & delivery (Primarily E-Safety or Cyber Safety).
• Provide constant digital media consultation to The Centre and acting as the traffic manager for external creative consultants required for small creative projects.
• Engage with external consultants for the Scoping of, and planning for implementation of MS Dynamics CRM

• Implement Canvas and work with core development teams to migrate content from the existing LMS (FBOL) to Canvas.
• Integrate Canvas with VetTrak
• Create robust Canvas Training courses including audio/visual materials for the induction of staff and contractors into Canvas LMS.
• Provide business process analysis to maximise efficiency and identify possible software to assist.
• Provide Moodle and ProMapp implementation management for internal staff training and maintenance of upskilling and procedural compliance while tracking and improving business processes.

After leaving Open Colleges FT, I contracted part time until 2019 to provide assistance as the business progressed through a phase of transition

• Maintain and administer all courses under the Finance, Accounting and Business Management portfolio
• Maintain all databases for course content and records of progression
• Coordination transition of qualifications across upgrades to various training packages
• Maintain online non-academic content accuracy and currency through the CMS ( Drupal linking into the LMS, Moodle)
• Create all onboarding materials, video, audio and PDF for new students in the portfolio

• Implement Canvas LMS and provide all necessary training for Staff and Students
• Manage transition from the existing LMS to Canvas
• Integrate Canvas with VetTrak and document all processes involved for all FT staff
• Convert existing PDF training materials into Scorm packages created in Co-Assemble.