Joel Chirappanath George

As an aspiring civil engineer studying at Monash University, Clayton, eager to embark on a transformative internship journey, I am enthusiastically seeking the opportunity to join the esteemed Melbourne team. With a strong academic foundation in Civil Engineering, I am poised to contribute my passion for creative problem-solving and commitment to excellence to the dynamic projects that define your organization through hands-on experience with the help of expert mentorship. My objective is to learn, collaborate, and actively participate in the design process, further refining my specialized technical knowledge under the guidance of industry leaders. Conscientious [Job Title] with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

• As part of LOTE (Language Other Than English) program, I had the opportunity to travel and study in Japan. My host family and classmates spoke very little English and were curious about Australian culture and way of life. By using my language skills and pictures, I explained to them about Australia. As a result of my strong communication skills and adaptability, I was able to build trust and confidence with my host family and classmates.
• Whilst working at Betty’s Burgers, I attended to a family who wanted to dine in. I engaged with them in a friendly chat and gave them a table of their preference. I made sure they received their order as quickly as possible. As a result, I was able to provide the customer with a good client experience.
• During the pandemic a customer asked me to help find their digital Covid vaccine certificate. I actively listened to all their queries with empathy. I guided them to google and helped her to register for a myGov account and helped them link their Medicare account. As a result, the customer was able to successfully login to Medicare and view her Covid digital certificate.
• As a customer service officer, I work in a fast-paced environment at Betty’s Burger. One day when I was serving customers, my manager asked me if I could help in the kitchen as one of the staff on duty fell sick. I used my personal cooking expertise to help in the kitchen and worked effectively with the Chef. As a result of my positive attitude, my team was able to successfully deliver the order on time.
• Whilst working as a customer consultant at Telstra Southland, I encountered a customer who wanted to purchase the most expensive phone in stock (Samsung Z fold). Whilst performing a routine ID check of his driver’s license through Scantek, the validation was unsuccessful and was proven to be a fake license. I immediately informed my manager and returned the License to the customer as per usual in order to make the interaction seem as normal as any other interaction. My manger quickly informed the local police as I continued to stall the customer by interacting with him about his phone options, whilst the police were soon to arrive. After what seemed a normal interaction, the police arrived and arrested the man with the fake license.

• Delivers Quality Service Aligned with Customer Needs
• Keeps Customers Well Informed & Seeks Feedback
• Problem-solving skills
• Tech Savvy, proficient in Microsoft Word, Excel, PowerPoint, Access and Python programming
• Great Team Player
• Thrives in a busy Team Environment
• Ability to work calmly and efficiently in a high-pressure environment, to ensure targets are met
• Highly developed interpersonal & communication skills
• Advanced Cross-Cultural Communication Skills
• Excellent time management skills developed from balancing studies, part-time work
• Able to deliver personalised customer experience through Console, Jarvis and Seibel
• Ability to build rapport with clients using active listening and empathy
• Ability to problem solve across varying ages of customers for different needs
• The savvy and eager to learn new skill

• Tina Giacco, 0410772617, tinagiacco@yahoo.com.au, English Teacher, Year 12, Mazenod College, Mulgrave, 3170
• Aisya Yusri, 1800728410, aisya.yusri@team.telstra.com, Telstra Southland Manager
• Warren Goldburg, 0410078617, warrengoldburg@gmail.com, Senior store manager Telstra