Joel Cruz

• Inbound & outbound customer service
• Provided detailed and accurate quotes which include all the information
necessary to land the sale. Includes accurate pricing and product details, stock
availability, lead times etc.
• Identified process improvements for customers, accounts managers and the
sales operation to make a more efficient process for the team and business.
• Manage users access requests and queries to the eCommerce website.
• Sales database maintenance (Salesforce)
• Managed customer returns and credits
• Developed key customer relationships to facilitate growth and
increase revenue
• Facilitate and support the logistics and Customer Support team functions as
required.
• Liasing and raising purchase orders for specific items required for an ongoing
project.

• Inbound & outbound customer service
• Lead generation and opening new accounts
• Territory accounts management (NZ, WA & NSW)
• Data entry & invoicing (OneOffice)
• Leveraged CRM (salesforce) system to manage sale activities and track product category sales performance
• Developed key customer relationships to facilitate growth and increase revenue
• Liaise with external service providers
• Warranty inquiries/assessments
• Site visits
  

• Inbound & outbound customer service support
• Data entry & invoicing (ERP - MS Navision)
• Stockist account management
• Sales database maintenance (Handshake)
• Sales administration
• Road Sales Support
• Warranty Inquiry
• Marketing and service department support
• Train & mentor junior members
• Ensure monthly team KPIs are met

• Compleat Angler
• Sales & customer service
• Receive & stock rotation
• Stock take
• Inventory price checks
• Warranty and item repair claims
• Identify slow moving or obsolete stock
• Build rapport with specialist anglers
• Liaise with external service providers

• Database management (Fineos and Metastorm)
• Document management
• Providing Support to various teams
• Organizing appoints & investigations as directed
• In bound customer service
• Invoice payments as per work cover guidelines
• Archiving
• Calculating benefits and ensuring correct payments are made
• Ad hoc administration and assistant case manager duties

• Customer Service
• Cash handling and till balancing
• Contributed to the store being recognised for outstanding results
• Meet challenging sales targets
• Train and coach junior staff
• Visual merchandising
• Payroll duties
• Coordinate staff rosters
• Delegate tasks and monitor progress
• Receive and rotate stock
• Coordinate stock redistribution between stores
• Build excellent relationships with other stores and head office
• Prepare reports for audits
• Complete daily safety inspections
• Actively participate in the BWS OH&S

• Squadron Administration
• Responded to inquiries from the general public
• Assist with public inquiries on open days
• Accurate and efficient data entry
• Handled confidential information with sensitivity and discretion
• Contributed positively to the team
• Maintained and used various communication equipment
• Maintained squadron vehicles as directed
• Assist and mentor new recruits