Joel Dahtler
Calliope,QLD
Summary
Compliance driven with a strong focus on working effectively in team environments, I thrive on collaborative engagements. Expert skills in tech support and creative solutions, I excel in managing high-volume environments and improving customer experience. Skilled in both verbal communication and analytical thinking, I consistently drive positive outcomes and operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Trainee
Gladstone Ports Corporation
11.2023 - Current
- Developed strong working relationships with colleagues, fostering a positive work environment that promoted collaboration and teamwork.
- Assisted with the development of standard operating procedures, leading to consistent results across the team.
- Monitored key performance indicators to identify bottlenecks in operations, facilitating timely interventions for continuous improvement.
- Operation of machinery including Dozer, bobcat, Backhoe, loader and sweeper Truck.
- Delivery of workplace health and safety and compliance procedures
IT Support Specialist
Calliope District Golf Club
01.2021 - Current
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtime's.
- Managed backup and recovery of data assets to safeguard system availability.
- Updated software to safeguard against security flaws.
- Answered questions and provided information to customers about new software or hardware.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Monitored systems in operation and quickly troubleshot errors.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
Shift Manager
McDonald's
02.2020 - Current
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Tracked receipts, employee hours, and inventory movements.
- Scheduled staff to establish adequate coverage during peak business hours.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Education
No Degree - Year 12
Chanel College
Gladstone, QLD11.2023
Skills
- Managing Operations and Efficiency
- Customer Experience Management
- Operations Management
- Liaise effectively with clients
- Inventory Control
- Verbal and Written Communication
- Creative Solutions
- Calming Strategies
- Collegial engagement with broad members of the community
- High-Volume Environments
- Tech Support
- Administration and Reporting
- Post-Incident Reviews
- Analytical Thinker
Accomplishments
- School Vice Captain - 2023
- Shift Manager Macdonald's - 2023
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Professional Manager Award
- Currently Completing Cert III in Surface Extraction
- Currently completing Cert III In Information Technology
- Currently enrolled in a Diploma of Government Investigations
References
Alana Watt: Book Keeper Calliope Golf Club
Phone 0449920680
Email alana.93@outlook.com
Sally Brierley: Group Leader Calliope Scout Group
Email gl@calliope.scoutsqld.com.au
Phone: 0409 058 229
Lauren Sell: Operations Excellence Coach
Email: moorel@gpcl.com.au
Phone: 0474 972 145
Certification
- RSA
- White Card
- HR Licence (P2)
- (RMDL) Recreational Marine Driver Licence
- (PWCL) Personal Watercraft Licence
- Wheel Loader Statement of Attainment
- Bobcat Statement of Attainment
- Backhoe Statement of Attainment
- Excavator Statement of Attainment
- Dozer Statement of Attainment
Timeline
Operations Trainee
Gladstone Ports Corporation
11.2023 - Current
IT Support Specialist
Calliope District Golf Club
01.2021 - Current
Shift Manager
McDonald's
02.2020 - Current
- RSA
- White Card
- HR Licence (P2)
- (RMDL) Recreational Marine Driver Licence
- (PWCL) Personal Watercraft Licence
- Wheel Loader Statement of Attainment
- Bobcat Statement of Attainment
- Backhoe Statement of Attainment
- Excavator Statement of Attainment
- Dozer Statement of Attainment
No Degree - Year 12
Chanel College
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