Joel Dennis
Summary
Investigative Process Server with 2+ years background serving legal documents. Successful in using detailed investigation and research techniques to identify location of individuals. Excellent critical thinking, writing and documentation skills.
Tolerant Process Server with sound knowledge of laws and legal codes and polite and professional attitude. Skilled in two-way radio for work-related communication. Careful in following all policies and procedures to avoid errors. trained in surveillance and investigative reporting.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Process Server
Allstate Interstate
01.2021 - Current
- Received papers to be served from allstate employees who handle their matters
- With provided information from clients I would attend addresses that they are believed to be linked to and attempt to provide documents to them on behalf of companies.
- Often times contacting them via phone numbers provided and scheduling times to provide documents
- Investigate with neighbours or old contacts to attempt to locate the subject
- Provided proof of service in form of affidavit.
- Provided detailed reports of my attendances, the outcome, details about property or information i collected from my visit if it is in relation to the subject we are looking for which could be a new address, phone number, vehicle etc.
- Organise with Allstate interstate to confirm job has been finished at the best of the ability and then invoice them.
- Create my own invoice and send it to client for processing.
Call Centre Agent
Credit Solutions/Credit Clear
04.2019 - 01.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed customer account discrepancies and concerns.
- Processed outgoing and incoming calls, answered emails and listened to voicemails to complete call backs
- Worked through multiple clients a day to support each KPI that needed to be reached
Server
Parkside Hotel
11.2018 - 04.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
High School Diploma -
Colonel Gray High School
Prince Edward Island, Canada06.2012
Skills
- Database Searching
- Basic understanding of legal documents
- Legal document delivery
- Legal Correspondence
- Tolerant and able to deescalate situations
- Can keep calm in stressful situations
- Patience
- Able to look outside the box in situations and try and resolve problems
Timeline
Process Server
Allstate Interstate
01.2021 - Current
Call Centre Agent
Credit Solutions/Credit Clear
04.2019 - 01.2022
Server
Parkside Hotel
11.2018 - 04.2019
High School Diploma -
Colonel Gray High School
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