Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
TRAINING / COURSES
Timeline
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Joel Dsouza

Woodville,SA

Summary

A Certified Redhat Linux and Google Cloud system administrator with more than 16 years of experience managing enterprise applications and infrastructure, predominantly in banking environments. Highly skilled in Linux administration, scripting, production support, and maintaining hardware and software. Most recently provided support for an AI/ML infrastructure, assisting over 250 data scientists at Wells Fargo.

Overview

20
20
years of professional experience
2
2
Certifications

Work History

Lead Systems Operations Engineer

Wells Fargo India Pvt Ltd
11.2018 - 03.2025
  • Responsible for AI/ML infrastructure of 600+ VMs, 60+ GPU servers, and various applications running on Redhat Enterprise Linux, ensuring high availability and optimal performance.
  • Deployed and monitored on-premises Linux infrastructure and GCP cloud applications, supporting scalable AI/ML workflows
  • Integrated AI/ML use cases into Git, Jenkins, and UrbanCode Deploy (UCD); resolved all ServiceNow incidents efficiently
  • Performed vulnerability remediation on applications and operating systems, improving security posture
  • Automated health checks, server utilization monitoring, and data collection through bash and ansible.
  • Managed multiple Anaconda (Python distribution software) environments supporting diverse AI/ML use cases
  • Managed application failover and fallback during BCP events, ensuring service continuity
  • Executed application and component upgrades through structured change requests (CRS)
  • Onboarded new users to the platform and resolved issues via Jira, improving user experience and productivity
  • Achieved 100% service availability during BCP failover simulations
  • Led design and implementation of scalable software solutions across multiple teams.
  • Mentored junior engineers, fostering skill development and knowledge sharing.
  • Streamlined development processes, enhancing efficiency and reducing time-to-market.
  • Collaborated with cross-functional teams to align software solutions with business objectives.
  • Led cross-functional teams to identify and resolve operational challenges, increasing overall productivity.
  • Streamlined operations by implementing process improvements to enhance efficiency and reduce turnaround times.
  • Troubleshot complex issues under tight deadlines, prioritizing tasks effectively to minimize disruptions to ongoing operations.
  • Reduced downtime in production environments through proactive monitoring and timely issue resolution.
  • Maintained up-to-date documentation for all technical processes and procedures, fostering clear communication among team members.

Sr Operating Systems Engineer

Wells Fargo India Pvt Ltd
10.2011 - 11.2018
  • Managed enterprise server provisioning for over 12,000 servers and virtual machines annually, supporting Red Hat Linux, Microsoft Windows, SUSE Linux, Solaris, and AIX operating systems.
  • Deployed and configured middleware applications, including WebSphere, Tomcat, and others, to ensure operational readiness.
  • Diagnosed and resolved complex build-related issues to maintain server performance and reliability.
  • Led a six-member team in India, managing end-to-end server provisioning and operational workflows, while handling escalations, creating team schedules, and delivering SLA reports.
  • Designed and implemented robust system architectures to enhance operational efficiency across multiple platforms.
  • Led cross-functional teams in troubleshooting and resolving complex technical issues, ensuring minimal downtime.
  • Developed automation scripts to streamline system processes, reducing manual intervention and improving accuracy.
  • Conducted system performance assessments, identifying areas for improvement and implementing strategic enhancements.

Senior Systems Engineer

Accenture Services Pvt Ltd
02.2008 - 09.2011
  • Supported migration of over 2,000 Linux servers across data centers as part of the server migration team
  • Installed and configured Veritas Cluster and Volume Manager on Linux OS for system reliability
  • Managed cluster and service failover during BCP activities
  • Automated tasks using shell scripts to boost efficiency
  • Administered user accounts and group configurations
  • Troubleshot hardware and software issues
  • Configured RAID on blade servers for optimized storage
  • Participated in roundtable discussions to resolve operational challenges
  • Led development of scalable software solutions using Java and Spring frameworks.
  • Mentored junior engineers, enhancing team productivity and technical skills.
  • Collaborated with cross-functional teams to define project requirements and deliverables.
  • Streamlined software deployment processes, reducing release time and enhancing efficiency.

Systems Support Engineer

Frontier Business Systems Pvt Ltd (Client: Citrix)
07.2005 - 01.2008
  • Automated PXE boot processes for streamlined Linux server installations.
  • Installation and configuration of Windows Servers.
  • Set up MRTG to track and visualize network traffic usage.
  • Resolved end-user issues related to the Linux operating system, ensuring system stability and support.
  • Configured Nagios for proactive health check monitoring and alerting.


Education

BCom -

Mangalore University
06.2004

Skills

Linux

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Certification

Google Cloud Associate Engineer

Accomplishments

  • Wells Fargo India Pvt Ltd
  • Maintained 99% uptime for a 600+ server AI/ML infrastructure in a high-volume production environment.
  • Reduced manual effort by 30% through shell script automation, supporting 200+ data scientists.
  • Decreased incident frequency by 25% with proactive monitoring across 400+ servers.
  • Led a team of 8 engineers, cutting onboarding time by 50% through comprehensive training.
  • Achieved 100% service availability during BCP failover simulations.
  • Accenture Services Pvt Ltd
  • Successfully migrated 2,000+ servers with zero downtime, ensuring seamless transitions.
  • Enhanced team collaboration through roundtable discussions, improving cross-team solutions.
  • Frontier Business Systems
  • Reduced server provisioning time by 40% through automation of PXE-based Linux installations.
  • Improved system uptime and network performance visibility by implementing Nagios and MRTG for real-time monitoring.

TRAINING / COURSES

  • Google Vertex AI
  • Run AI

Timeline

Lead Systems Operations Engineer

Wells Fargo India Pvt Ltd
11.2018 - 03.2025

Sr Operating Systems Engineer

Wells Fargo India Pvt Ltd
10.2011 - 11.2018

Senior Systems Engineer

Accenture Services Pvt Ltd
02.2008 - 09.2011

Systems Support Engineer

Frontier Business Systems Pvt Ltd (Client: Citrix)
07.2005 - 01.2008

BCom -

Mangalore University

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Joel Dsouza