Joel Elizabeth Morello
Brunswick East
Summary
Professional with high standards in office and retail management, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Known for effective communication, problem-solving, and organizational skills.
Experienced with creating compelling visual displays that drive customer engagement. Utilizes design expertise to highlight product features and benefits. Strong understanding of market trends and consumer behavior in retail environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Practice Manager
Blue Rock Accounting
12.2024 - 04.2025
- Reporting to 8 Directors
- Addressed client concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, client records management and billing functions.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Created and implemented organizational policies and procedures.
- Led team of administrative staff, fostering collaborative work environment to enhance productivity.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Client Services
Blue Rock Accounting
07.2023 - 12.2023
- Enhanced client satisfaction by effectively managing the client services team and ensuring timely resolution of issues.
- Organized regular team meetings to discuss ongoing projects, share insights, and collaborate on strategies for continuous improvement in client services.
- Implemented new initiatives and procedures to increase knowledge and availability of client services.
- Implemented new technology solutions to improve the accuracy of reporting and tracking client services.
- Accomplished multiple tasks within established timeframes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Monitored billable hours closely to ensure accurate and timely billing for client services rendered.
- Assisted in transition to new accounting software, minimizing disruptions in client services.
- Coordinated closely with other departments to streamline communication channels in support of enhanced client services.
- Provided financial administrative support by processing invoices, expense reports, and managing budgets related to client services activities.
- Mentored junior team members, guiding their professional development and enhancing their skills in client services management.
Practice Manager
DNM Group Accounting
11.2016 - 07.2023
- Reporting to 1 Director
- Addressed client concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, client records management and billing functions.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Created and implemented organizational policies and procedures.
- Led team of administrative staff, fostering collaborative work environment to enhance productivity.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Store Manager
Myer Melbourne - Bloom Cosmetics
01.2006 - 11.2008
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Assistant Store Manager
Vodafone
01.2004 - 01.2006
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Education
Diploma of Visual Merchandising -
RMIT
Skills
- Operations management
- Staff management
- Workflow management
- Personnel recruitment
- Training and employee coaching
- Policy & procedure development
- Digital marketing skills
- Social media management
- Visual merchandising
- Window displays
- Sales & stock strategy
- Customer service
Certification
- Australian First Aid Certificate
- Blue Rockers Leda Program
- Future Learn Workplace Wellbeing
- CPD Client Services Administration
- C.A.R.E™ Customers Are Really Everything®
Timeline
Practice Manager
Blue Rock Accounting
12.2024 - 04.2025
Client Services
Blue Rock Accounting
07.2023 - 12.2023
Practice Manager
DNM Group Accounting
11.2016 - 07.2023
Store Manager
Myer Melbourne - Bloom Cosmetics
01.2006 - 11.2008
Assistant Store Manager
Vodafone
01.2004 - 01.2006
Diploma of Visual Merchandising -
RMIT
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