Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Joel Empeigne

Clyde North

Summary

Dynamic IT professional with a proven track record at Estia Health, excelling in team leadership and problem-solving. Skilled in virtualisation technologies, system administration developing End-User Compute SOE and Policies. I foster collaboration and drive performance improvements, empowering teams to achieve goals while enhancing IT infrastructure efficiency. Committed to delivering impactful solutions in fast-paced environments.

Overview

8
8
years of professional experience

Work History

IT Workplace Experience Team Leader

Estia Health
09.2023 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Manage lifecycle of EUC and printers.
  • Manage CCTV, Nursecall, Security Systems
  • Deliver acquisition projects and other projects related to growth of business.

Desktop & Infrastructure Engineer

Estia Health
04.2020 - 09.2023
  • Streamlined processes by automating repetitive tasks using scripting languages such as Python or PowerShell.
  • Reduced downtime by proactively identifying and addressing potential issues in the IT infrastructure.
  • Collaborated with cross-functional teams to develop comprehensive IT strategies aligned with business goals.
  • Implemented best practices in change management to minimize disruptions during critical system updates.
  • Managed projects from inception to completion, meeting deadlines while staying within budget constraints.
  • Coordinated with vendors for equipment procurement, installation, maintenance contracts, ensuring optimal service levels at competitive pricing points.
  • Performed regular system audits to identify areas of improvement in performance, security, or compliance standards.

Senior Service Desk Analyst

Estia Health
04.2019 - 04.2020
  • Reduced ticket resolution time with thorough problem analysis and effective troubleshooting techniques.
  • Assisted in the selection and implementation of service management software, enhancing overall support capabilities.
  • Maintained detailed documentation of incident resolutions, contributing to the growth of the internal knowledge base.
  • Collaborated with cross-functional teams to resolve complex technical issues, minimizing downtime for critical business systems.

IT Network & Systems Engineer

Supasonic Ltd
08.2017 - 04.2019
  • Perform network monitoring of servers, routers and switches.
  • Troubleshoot network problems such as DNS and internet connectivity.
  • Prepare and maintain documentation on Network inventory and resolution of network faults.
  • Maintenance and setup VPN tunnels and MPLS between different sites.
  • Migrate users from On-site AD to Exchange online in Hybrid Environment.
  • Provided exceptional technical support to end-users, resolving complex issues quickly and effectively.
  • Continuously improved knowledge in emerging technologies through diligent research and participation in industry conferences or workshops.

Education

Master of Science - Network And System Administration

Swinburne University of Technology
Melbourne, VIC
07-2021

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Virtualization technologies (VMware Horizon, Hyper-V, Vsphere)
  • System administration (Windows Server 2019)
  • Door Access Controls (Innerrange) and CCTV (NXWitness)
  • Nursecall (Advance Care, Aptus, RTM)
  • Smartdeploy
  • MDM (Workspace One UEM, NinjaOne RMM, Endpoint Central)

Accomplishments

  • Migrated over 700 devices from Workgroup to Domain
  • Lead onsite IT acquisition teams through over 15 Acquisitions in a three year span.
  • Deployed CIS policies to 2000 End-User Devices.
  • Implemented Android OS in new environment with Single-App, Multi-App and BYOD intergrations.
  • Lead Device Refresh projects with other 2000 devices refreshed.
  • Deployed new CCTV Servers and Door Access Control Systems with Vendors.
  • Deployed nursecall headend and improved reporting features via power bi.

Languages

French
Native or Bilingual

Timeline

IT Workplace Experience Team Leader

Estia Health
09.2023 - Current

Desktop & Infrastructure Engineer

Estia Health
04.2020 - 09.2023

Senior Service Desk Analyst

Estia Health
04.2019 - 04.2020

IT Network & Systems Engineer

Supasonic Ltd
08.2017 - 04.2019

Master of Science - Network And System Administration

Swinburne University of Technology

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Joel Empeigne