Joel Farr
Abbotsford,VIC
Summary
Diligent and conscientious, well-presented and personable.
Able to draw on experience and knowledge gained from roles across numerous industries.
Possessing strong communication skills and a solid work ethic. Adept at problem solving and people management.
Overview
5
5
years of professional experience
Work History
Front of House Manager
La Lucciola
02.2019 - Current
- Liaise with guests to ensure their customer experience was the absolute best possible experience
- Satisfy guest concerns and ensure guests' satisfaction
- Training and supervision of staff
- Opening and closing of venue
- Cash handling and POS responsibility
Supervisor/Store Manager
Mörk Chocolate
04.2021 - 10.2022
- Ensure premium in-store customer experience
- Master product knowledge of items to explain to customers at both the counter and display items in-store
- Fielding customer enquiries, complaints and issues as the arise including resolution of any problem expressed
- Cash handling and POS, daily takings recording and securing
- Daily FOH operations including; store set-up and close, ordering, maintaining cleaning schedules,
- Training and leadership of FOH staff
Customer Service Consultant
StarTrack - Australia Post
10.2021 - 07.2022
- Engaged customers in conversation to uncover needs with relevant questions and discussion
- Gained in-depth understanding of company products, systems and policies to give customers expert support
- Digest and configure company trained processes to cultivate strong customer relations
- Troubleshot customer service issues with methodical approach, eliminating impossible and focused on implementing actionable solutions
Education
Certificate III - Commercial Cookery -
William Angliss Institute of TAFE
Melbourne, VIC06.2023
Bachelor of Science (Physiology) [not Completed] -
Monash University
Clayton, VIC06.2014
Skills
- Clear and effective communication
- Complaint resolution
- Training and Coaching
- POS System Operations
- Active listening
- Organisation & time management
- Attention to detail
References
Tim Martelli - Owner La Lucciola 0439 901 920
Additional Information
DJ Career
- DJing as a hobby since 2018
- Participated in Your Shot 2019
- Obtain gigs through personal connections in the industry
- Perform under the name JOFFA and have played at many venues around Melbourne
- Produce music using Ableton Live
Slack Sound System
- Heavily involved in an event planning group called Slack Sound System consisting of myself and two friends
- Our vision is to organise indoor and outdoor events, at venues and spaces in Melbourne using our Martin Audio system to put on special and memorable occasions
- We do everything from transport of equipment, bump in and out, lighting and stage design, set up sound system and DJ equipment, procure artists, event promotion
- Regular and future events including collaborations with; Eat the Beat, Under Prisma, Stylus, Vive, Féin festival, St Kilda festival
Timeline
Customer Service Consultant
StarTrack - Australia Post
10.2021 - 07.2022
Supervisor/Store Manager
Mörk Chocolate
04.2021 - 10.2022
Front of House Manager
La Lucciola
02.2019 - Current
Certificate III - Commercial Cookery -
William Angliss Institute of TAFE
Bachelor of Science (Physiology) [not Completed] -
Monash University
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