Joel Formales
Bonner,ACT
Summary
With over 15+ years of experience in corporate and retail business environments, I have acquired extensive expertise in reporting and data analysis, transforming complex data into actionable insights. Skilled at collaborating with both internal and external stakeholders, I am dedicated to continuous improvement and driving operational efficiency. My ability to streamline processes, support enterprise systems, and maintain work instructions ensures maximum contributions to any team or project. Adept at troubleshooting and generating reports, I bring a results-driven approach to problem-solving and business systems analysis.
Overview
20
20
years of professional experience
Work History
Warehouse Administration Officer
CEA Technologies
Fyshwick, ACT
11.2021 - Current
- Designed, automated, and maintained reports, including interactive dashboards for the department.
- Maintained comprehensive work instructions for warehouse processes, ensuring consistency and adherence to operational standards.
- Developed and maintained the Warehouse Operational Manual, specifically for the Incoming Goods, Inventory, and Kitting Teams, outlining detailed procedures to streamline operations and improve accuracy.
- Spearheaded the development and preparation of business cases for major warehouse equipment acquisitions, such as Kardex machines and heavy vehicles, ensuring successful resource allocation approval.
- Conducted data entry (Pronto) and record-keeping (Objective) with meticulous attention to detail.
Trade Sales Rep. Support / Admin Officer
Home Timber and Hardware (FAW)
Mitchell, ACT
04.2017 - 11.2021
- Generated daily sales reports and managed customer inquiries related to product orders.
- Supported company representatives and liaised with stakeholders to ensure accurate order processing.
- Handled purchasing, stock management, and provided customer service and technical product advice.
- Developed reporting structures to track key performance indicators (KPIs) for trade sales.
Contact Centre and Telemarketing Department Head
Security Bank Cards Corporation (Acquirer and Issuer of Diners Club International and MasterCard)
Manila, Philippines
03.2005 - 02.2009
- Led the Contact Centre and Telemarketing Department, improving efficiency through process analysis and system updates.
- Designed and implemented an income-generating telemarketing program, utilizing data analysis to identify areas for growth.
- Managed data reporting on call center performance and customer interactions to enhance service delivery.
- Streamlined process flows, eliminating redundancy, and improving response times for inbound/outbound customer service operations.
- Developed KPIs and reporting mechanisms to track team performance, ensuring high levels of productivity and accuracy.
- Facilitated communication between teams to improve service quality and achieve organizational objectives.
Education
Bachelor of Science - International Trade Economics
Lyceum of The Philippines
ManilaSkills
- Pronto
- Reporting and Data Analysis
- Microsoft Excel (Advanced)
- Power Query
- Microsoft Power BI
- Basic SQL query writing and Data Extraction
- Administrative Support
- Document Management
References
References available upon request.
Timeline
Warehouse Administration Officer
CEA Technologies
11.2021 - Current
Trade Sales Rep. Support / Admin Officer
Home Timber and Hardware (FAW)
04.2017 - 11.2021
Contact Centre and Telemarketing Department Head
Security Bank Cards Corporation (Acquirer and Issuer of Diners Club International and MasterCard)
03.2005 - 02.2009
Bachelor of Science - International Trade Economics
Lyceum of The Philippines
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