Joel Joseph
Joondalup,Western Australia
Summary
Accomplished Customer Service Representative with a proven track record at IKEA with proficiency in POS and Microsoft office suite. Demonstrated ability to manage high-stress situations, leading to effective dispute resolution and enhanced customer satisfaction. Skilled in fostering collaboration across departments, significantly improving problem-solving processes and outcomes.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
IKEA
12.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed approximately 40 customer issues a day regarding a wide range of delivery, payment and refund issues.
- Trained and provided guidance on operating systems and procedures to new employees.
- Developed knowledge of 100s of products to provide informed recommendations based on individual customer needs.
- Collaborated with Sales, Recovery, Security and Logistics departments to effectively address and resolve customer concerns.
- Proactively engaged with customers to provide updates on anticipated outcomes and guided them on the appropriate next steps to resolve their issues.
Education
Bachelor of Biomedical Science - Pharmacology/Biochemistry And Molecular Biology
University of Western Australia
12.2024
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Microsoft Office Suite
- POS systems
- Collaboration and Teamwork
Languages
Malayalam
Native or Bilingual
Timeline
Customer Service Representative
IKEA
12.2021 - Current
Bachelor of Biomedical Science - Pharmacology/Biochemistry And Molecular Biology
University of Western Australia
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