Joel Kallmeyer
Waterloo,NSW
Summary
Results-driven customer service and sales professional with a Bachelor of Applied Business, specializing in client relationship management and sales optimization. With a proven track record at working at a POS company, I excel in driving customer satisfaction, managing strategic partnerships, and identifying customer needs. Adept at leveraging sales techniques and implementing innovative solutions, I am seeking a dynamic role focused on collaboration and strategic growth.
Overview
8
8
years of professional experience
Work History
Director of Operations/Business Owner
RJK Hospitality
04.2024 - Current
- Oversee daily operations across multiple departments to ensure seamless execution of tasks and optimal resource utilization.
- Monitor budgets and implement strategies to meet business objectives and drive organizational growth.
- Lead and coordinate operational strategies to boost productivity and business expansion.
Partner Enablement Manager
Lightspeed Commerce
03.2023 - 08.2024
- Acted as the primary point of contact for referral and reseller partners within the distribution channels.
- Developed and maintained workflows, processes, and playbooks to enhance partner onboarding experiences.
- Analyse data to identify key performance indicators, driving efficiency and continuous improvement in partner onboarding.
Beverage Ops Consultant
Bondi liquor Co
11.2021 - 04.2024
- Managed budget, compliance, licensing, rostering, finance, and inventory for the bar operations.
- Oversaw staff training, vendor management, and menu creation, ensuring customer satisfaction.
Customer Success Manager
Lightspeed Commerce
12.2021 - 03.2023
- Collaborated with merchants to optimize platforms aligned with their business needs.
- Analysed POS data to identify pain points and implemented solutions to drive business improvements.
- Strengthened customer relationships, enhancing loyalty and streamlining onboarding processes.
General Manager
Lil’ Darlin Surry Hills
11.2019 - 12.2021
- Led a team in maintaining operational standards for a high-volume bar.
- Managed budgets, staff training, menu creation, and customer relations.
Venue Manager
Isabel
01.2020 - 12.2020
- Managed day-to-day operations and ensured exceptional customer satisfaction
- Utilised data analysis to drive strategic business adaptations.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
Bar Manager
Chin Chin
08.2019 - 07.2020
- Oversaw all aspects of beverage operations, excluding the wine program.
- Managed rostering, finance, stock, training, menu creation, compliance, and guest experience.
Assistant Bar Manager
Smoke Cocktail Bar
12.2018 - 08.2019
- Supported the bar manager in maintaining operational standards for VIP rooftop cocktail settings.
- Co-created and managed the cocktail list, conducted staff training, and collaborated with beverage vendors to meet customer preferences.
Bar Manager
Golden Sheaf
02.2017 - 12.2018
- Directed the beverage program and organised successful activations across a multi-level venue
- Conducted comprehensive cocktail and spirit training for a team of over 30 members
- Collaborated with other managers and the GM to enhance overall bar profitability.
Education
Bachelor of Applied Business - Hospitality Operations Management
George Brown College
Toronto, CanadaYork Mills Collegiate Institute
Toronto, CanadaMetropolitan Preparatory Academy
Toronto, CanadaSkills
Time Management
Persuasive Negotiations
Sales Strategy and Optimization
Business Development and Planning
Customer Satisfaction and Retention
CRM Software Expertise
Customer Needs Assessments
Product and Service Management
Key Account Management
Timeline
Director of Operations/Business Owner
RJK Hospitality
04.2024 - Current
Partner Enablement Manager
Lightspeed Commerce
03.2023 - 08.2024
Customer Success Manager
Lightspeed Commerce
12.2021 - 03.2023
Beverage Ops Consultant
Bondi liquor Co
11.2021 - 04.2024
Venue Manager
Isabel
01.2020 - 12.2020
General Manager
Lil’ Darlin Surry Hills
11.2019 - 12.2021
Bar Manager
Chin Chin
08.2019 - 07.2020
Assistant Bar Manager
Smoke Cocktail Bar
12.2018 - 08.2019
Bar Manager
Golden Sheaf
02.2017 - 12.2018
Bachelor of Applied Business - Hospitality Operations Management
George Brown College
York Mills Collegiate Institute
Metropolitan Preparatory Academy
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