Joel Kingston
Harrington,NSW
Summary
Dedicated barista with expertise in coffee preparation and exceptional customer service. Proven ability to handle cash transactions and maintain cleanliness, ensuring a welcoming environment for patrons.
Overview
1
1
year of post-secondary education
21
21
years of professional experience
Work History
Barista
Carl Ellis
Harrington
08.2023 - Current
- Prepared high-quality coffee beverages according to customer specifications.
- Maintained cleanliness and organization of the coffee shop environment.
- Provided exceptional customer service and addressed customer inquiries effectively.
- Handled cash transactions accurately at the register during peak hours.
Barista and customer service manger
McDonald's Townsville
Townsville , Qld
08.2010 - 06.2023
- Prepared and served a variety of coffee beverages to customers.
- Maintained cleanliness and organization of the coffee station and work areas.
- Assisted customers with menu selections and provided product information.
- Operated coffee machines and equipment according to safety standards.
- Collaborated with team members to ensure efficient service during busy periods.
- Handled cash transactions and processed customer payments accurately.
- Monitored inventory levels and restocked supplies as needed.
- Provided friendly and prompt customer service in a fast-paced environment.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Dealt with customer complaints and worked on gaining back customer satisfaction.
Childcare Assistant
Mount Louisa Preschool and Child Care Centre
Townsville , Qld
08.2009 - 07.2010
- Supervised children during play and educational activities.
- Assisted with meal preparation and served nutritious snacks.
- Maintained a safe and clean environment for children.
Barista
Mcdonalds Mount Isa
Mount Isa, Qld
06.2005 - 01.2008
- Prepared high-quality coffee beverages according to customer specifications.
- Maintained cleanliness and organization of the coffee shop environment.
- Provided exceptional customer service and addressed customer inquiries effectively.
Education
Certificate - Certificate III in Retail
Mcdonalds Townsville
Townsville , QLD 05.2018 - 12.2018
Certificate - Certificate III in Children Services
Tafe Townsville
Townsville , QLD 02.2009 - 06.2009
Spinifex State College
Mount Isa, QLDSkills
- Coffee preparation
- Cash handling
- Equipment operation
- Coffee brewing techniques
- Inventory management
- Customer assistance
- Food safety standards
Accomplishments
- McCafe person of the quarter 2012
- Mcdonalds Employee of the year
Timeline
Barista
Carl Ellis
08.2023 - Current
Certificate - Certificate III in Retail
Mcdonalds Townsville
05.2018 - 12.2018
Barista and customer service manger
McDonald's Townsville
08.2010 - 06.2023
Childcare Assistant
Mount Louisa Preschool and Child Care Centre
08.2009 - 07.2010
Certificate - Certificate III in Children Services
Tafe Townsville
02.2009 - 06.2009
Barista
Mcdonalds Mount Isa
06.2005 - 01.2008
Spinifex State College