Joel Nazareth
Homebush,NSW
Summary
Attentive Customer Consultant with proven skills in customer relations and problem-solving. Manage high call volumes with excellent multitasking and prioritization skills. Converse easily with people of different backgrounds to prove industry-leading service.
Overview
2
2
years of professional experience
Work History
Housekeeping Assistant
Holiday Inn
02.2024 - Current
- Enhanced guest satisfaction by providing thorough and efficient cleaning services in guest rooms and common areas.
- Ensured a welcoming environment for guests by keeping all areas clean, tidy, and well-maintained.
- Responded to requests from patrons for linens and toiletries.
- Proactively addressed potential housekeeping issues by conducting regular inspections and initiating corrective actions as needed.
- Provided exceptional service during high-occupancy periods, maintaining quality standards despite increased demands.
- Contributed to positive team morale by fostering an inclusive, supportive work environment for colleagues.
- Collaborated with other departments to ensure seamless guest experiences through effective communication and teamwork.
- Maintained inventory of supplies and equipment, ordering new items as needed to keep stock levels at appropriate levels.
Customer Service Consultant
IntouchCX
03.2022 - 12.2023
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
- Handled high call volumes while maintaining a courteous and professional demeanour.
- Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Increased client retention through exceptional service and timely solutions to issues.
- QA (Quality Assurance) audit score of 97% - Strong Rapport with customers in age groups (7-50)
- Increased customer satisfaction score by 10% within six months
- Provided feedback on potential areas for improvement within the department based on personal experiences and observations.
- Conducted thorough research on complex issues when required, ensuring accurate information was provided to customers at all times.
Education
Master of Computer Science - AI And Data Science
University of Sydney
Sydney, NSW03.2026
Bachelor of Engineering - Electronics And Telecommunication
MS Ramaiah Institute of Technology
India08.2023
Skills
- Customer Acquisition
- CRM Software
- Delivery monitoring
- Complaint Handling
- Escalation management
- Computer Proficiency
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Customer Relations
- Problem Resolution
- Client Relations
Availability
Wed, Fri, Sat & Sun (Full Day), Thu (Until 4 PM)
Timeline
Housekeeping Assistant
Holiday Inn
02.2024 - Current
Customer Service Consultant
IntouchCX
03.2022 - 12.2023
Master of Computer Science - AI And Data Science
University of Sydney
Bachelor of Engineering - Electronics And Telecommunication
MS Ramaiah Institute of Technology
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