Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joel Newman

Dunbogan,NSW

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. I utilize persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Associate

Optus Telecommunications
01.2025 - Current
  • Assisted customers in product selection and provided exceptional service to enhance shopping experience.
  • Learned store policies and procedures to ensure compliance and maintain operational integrity.
  • Collaborated with team members to achieve sales goals and improve overall store performance.
  • Engaged with customers to understand their needs and provide tailored recommendations.
  • Participated in training sessions to develop product knowledge and enhance sales techniques.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Shift Supervisor

Coffee Fix On Gore
07.2023 - 01.2025
  • Supervised team activities, ensuring compliance with safety and operational standards.
  • Coordinated shift schedules, optimizing workforce allocation for efficiency.
  • Trained new employees on operational procedures and company policies.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.

Barista / Bartender

Laurieton United Services Club
01.2022 - 07.2023
  • Prepared and served high-quality espresso beverages following club standards.
  • Maintained cleanliness and organization of workstations and equipment for efficient service.
  • Assisted in training new team members on beverage preparation techniques and club policies.
  • Monitored inventory levels, restocking supplies as needed to ensure uninterrupted service.

Barista

Milkbar Townbeach
09.2020 - 01.2022
  • Operated various coffee-making equipment, including espresso machines and grinders, with proficiency.
  • Collaborated with team members to optimize workflow during peak hours for improved efficiency.
  • Managed inventory levels of coffee beans and supplies, ensuring timely replenishment as needed.
  • Engaged with customers to promote new menu items and enhance overall dining experience.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

Kitchen Hand

Little Shack
07.2019 - 10.2020
  • Maintained cleanliness and organization of kitchen areas to ensure compliance with health and safety standards.
  • Assisted chefs in food preparation, including chopping vegetables and assembling ingredients for daily specials.
  • Operated kitchen equipment efficiently, ensuring proper usage and minimizing downtime during busy service periods.

Education

Record Of School Achievement - High School

Camden Haven High School
Camden Haven, NSW
11-2019

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Excellent people skills
  • Multi-tasking strength

Certification

  • RSA
  • RCG
  • First Aid
  • CPR

Timeline

Sales Associate

Optus Telecommunications
01.2025 - Current

Shift Supervisor

Coffee Fix On Gore
07.2023 - 01.2025

Barista / Bartender

Laurieton United Services Club
01.2022 - 07.2023

Barista

Milkbar Townbeach
09.2020 - 01.2022

Kitchen Hand

Little Shack
07.2019 - 10.2020

Record Of School Achievement - High School

Camden Haven High School

Similar Profiles

CREATE PROFILE
Joel Newman