Joel Patti
5 Talc Street Stanthorpe,QLD
Summary
Efficient Booking Agent with relevant experience in coordinating and scheduling appointments, events, or engagements. Hold strong negotiation skills for securing cost-effective bookings while maintaining high-quality standards. Maintained records of processed and verified furniture removal jobs with values spanning from $200 to $12000. Demonstrated success in managing complex schedules, liaising with clients, and providing superior customer service. Maintained a 4.5-star rating based on 90 reviews throughout my tenure with the company. Committed to making impactful contributions to team goals and client satisfaction.
Overview
3
3
years of professional experience
Work History
Furniture Removal Booking Agent
Handy Home Furniture Removals 0405565509
Stanthorpe, QLD
02.2024 - Current
- Managed customer inquiries regarding bookings, providing information on availability and rates.
- Organizing and scheduling job tasks for the team, ensuring that deadlines are met.
- Ensuring all necessary equipment is available, maintained and in good working order.
- Performing regular maintenance checks on safety gear and equipment used by the team when performing their duties.
- Created and maintained client records, including contact information, payment histories, and booking preferences.
- Loaded and unloaded furniture onto trucks for delivery to customers' homes.
- Organized and secured items in truck beds with moving blankets, straps, and shrink wrap.
- Reassembled furniture at destination upon request by customer using tools provided by company.
- Throughout the workday, I effectively managed a high volume of email and message correspondence, handling up to 50 communications daily.
Lawn Mowing/Garden
Handy Home Services 0405565509
STANTHORPE, QLD
06.2021 - Current
- Maintained lawns by mowing, edging and trimming grass; fertilized and aerated soil; weeded flower beds; applied insecticides and herbicides.
- Operated power tools such as lawnmowers, trimmers, blowers, spreaders and sprayers to treat lawns with fertilizer or other chemicals.
- Inspected equipment prior to operation to ensure safe working condition.
- Performed general yard work tasks such as raking leaves, removing debris from gutters and trimming shrubs and trees.
- Responded promptly to customer inquiries regarding services offered or any issues they may have encountered with their property's landscaping needs.
- Worked closely with customers to develop a comprehensive plan for maintaining their yards over time that met their budget requirements.
- Organized jobs for fellow employees.
NDIS Support Worker
Alya
Brisbane, QLD
10.2023 - 01.2024
- Provided emotional and practical support to vulnerable adults.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Developed positive relationships with service users and maintained professional boundaries at all times.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Provided weekly assistance to 3 participants.
Education
Stanthorpe State High School
Stanthorpe, QLD02-2020
Skills
- Calendar Management
- Customer Service
- Strategic Schedule Management
- File Organization
- Basic Excel Knowledge
- Equipment Maintenance
- Inventory Management
- Issue Resolution
- Social media knowledge
- Time Management
- Workload Management
- Labor Relations
- Appointment Scheduling
Affiliations
- I have a strong passion for assembling and working with computer systems.
Accomplishments
Developed the website for 'Handy Home Furniture Removals' which generated over 200 visits within the first month of creation.
Jointly manages the social media account for ‘Handy Home Maintenance Services’
Timeline
Furniture Removal Booking Agent
Handy Home Furniture Removals 0405565509
02.2024 - Current
NDIS Support Worker
Alya
10.2023 - 01.2024
Lawn Mowing/Garden
Handy Home Services 0405565509
06.2021 - Current
Stanthorpe State High School
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