Joel Francis Plows-Marshall
Banksia Beach,QLD
Summary
Organised, enthusiastic and dedicated to any role I am assigned. With a goal of always providing exceptional and friendly customer service with efficiency in planning, problem-solving and communication. Providing keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. With a self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Target
08.2020 - Current
- Answering customer telephone calls promptly regarding complaints, orders and providing information on products/services.
- Offering advice and assistance to customers, paying attention to special needs or wants.
- Maintaining in-person and over the phone customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Providing exceptional customer service to each customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Experience in training new personnel in multiple different departments including workplace policies and procedures.
Education
Certificate III - Business
Bribie Island State High School
Bongaree, QLD09.2022
Certificate I - Business
Bribie Island State High School
Bongaree, QLD08.2020
Certificate I - Information, Digital Media And Technology
Bribie Island State High School
Bongaree, QLD12.2020
Certificate I - CPR For Life
Bribie Island State High School
Bongaree, QLD11.2022
Skills
- Customer Service Skills
- Computer Proficiency
- Excellent Written and Verbal Communication
- Extended Knowledge in Microsoft Suite
- Critical Thinking
- Reliable, Punctual and Well Presented
- Excellent Teamwork Abilities
- Handling Payment Processing Details
- Staff Training
- Order Fulfillment/Processing
Timeline
Customer Service Representative
Target
08.2020 - Current
Certificate III - Business
Bribie Island State High School
Certificate I - Business
Bribie Island State High School
Certificate I - Information, Digital Media And Technology
Bribie Island State High School
Certificate I - CPR For Life
Bribie Island State High School
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