Summary
Overview
Work History
Education
Skills
Rollerblading, swimming, Rock Climbing, Hiking
Timeline
Generic

Joel Rosenkotter

Melbourne,VIC

Summary

I am currently a proven asset in the SS&L space at Suncorp, adept in analytical thinking and client rapport, I excel in conflict resolution and data analysis, contributing to enhancing departments overall goals, leveraging expert problem-solving skills, I effectively manage and settle complex claims, demonstrating a commitment to excellence and achieving positive outcomes for both insured and non-insured clients.

Overview

10
10
years of professional experience

Work History

SS&L Consultant

Suncorp
10.2022 - Current
  • Protecting our insured and non insured clients through effective management of demands from solicitors and credit hire car companies
  • Manage my own portfolio following recovery and settlement strategies for SS&L
  • Contribute to supporting Colleagues portfolios when they are away
  • Contribute to effective functioning of the team to meet objectives by managing my time productively
  • High level of analysis regarding solicitor demands and identifying any fraudulent trends, demands.
  • Provide high level written and verbal communication skills
  • Expansive knowledge of claim system, liability decision making
  • High level of Conflict resolution capabilities
  • Ability to analyse data and make appropriate decisions
  • substantial level of customer service skills
  • Excellent level of negotiation skillset
  • competent level of understanding regarding Statement of claims and litigation processes

Technical Support Officer

Suncorp
09.2019 - 03.2021
  • High competency level of complaint resolution skills
  • Substantial level of problem solving skills, able to solve problems on the fly
  • Customer Advocate by going above and beyond within TSO delegation to assist customers with their concerns and requests
  • Expert level knowledge of the Claim Lodgement system to assist WNS/Onshore consultants with Resolving system errors and assisting in knowledge gaps
  • Connecting Customers with correct areas of the business to actively keep our customer at the forefront of our mission
  • Review potentially fraudulent claims at level 2 reject stage and contact customers with end decision of acceptance or denial of claim
  • Be a strong team player leveraging own knowledge to assist team members and vice versa
  • Promoting a healthy culture and work environment by engaging positively with the team
  • Ability to Empathise, show understanding
  • High level of written, verbal communication skills
  • High level of listening skills

Claims Assist Consultant/Specialist

Suncorp
10.2014 - 09.2019
  • Knowledge in all Suncorp brands and policy benefits
  • Ability to work in high stress/pace environment
  • High level of liability understanding
  • High level of verbal and written communication skills
  • Ability to remain calm with clients on the phone who are highly stressed due to their accident evolvement
  • High competency in handling objections from customers regarding liability or disagreements with policy entitlements
  • Strong listening skills to identify key facts to assist in lodging claims with accuracy
  • Ability to use multiple systems at once to lodge claims and communicate with multiple stakeholders

Education

No Degree - Advanced Diploma of Justice

Holmesglen Tafe
Glen Waverley, VIC

Skills

  • Problem-Solving
  • Attention to Detail
  • Analytical Thinking
  • Client rapport
  • Issue Resolution

Rollerblading, swimming, Rock Climbing, Hiking

I enjoy the leisure and exercise outdoors with my peers whilst rollerblading, I love the challenge of problem solving when rock climbing, I enjoy outdoor hikes with friends enjoying the scenery and wildlife and fresh air that comes with it and I used to be a terrible swimmer but tought myself how to swim and ended up highly enjoying it.

Timeline

SS&L Consultant

Suncorp
10.2022 - Current

Technical Support Officer

Suncorp
09.2019 - 03.2021

Claims Assist Consultant/Specialist

Suncorp
10.2014 - 09.2019

No Degree - Advanced Diploma of Justice

Holmesglen Tafe

Similar Profiles

CREATE PROFILE
Joel Rosenkotter