Joel Vogt
Summary
Dedicated professional with over 20 years of hands-on experience seeking a linesman apprenticeship to formalize skills and achieve career aspirations. Proven track record of obtaining nationally recognized qualifications while maintaining full-time employment. Strong focus on safety, reliability, and a commitment to mastering the trade. Eager to complete the apprenticeship with excellence and build a sustainable career.
Overview
25
25
years of professional experience
Work History
Automotive Service Advisor
TYREPOWER
03.2023 - Current
- Delivered detailed technical information to enhance customer understanding.
- Facilitated sales and supply of automotive equipment, driving revenue growth.
- Ordered parts for customers to ensure timely service delivery.
- Provided repair estimates by assessing customer concerns and vehicle conditions.
- Resolved customer complaints through effective issue identification and solution proposals.
- Maintained accurate records of customer transactions and services rendered.
- Promoted seasonal promotions and loyalty programs to increase client engagement.
- Trained new staff on customer service protocols to uphold service standards.
Mechanic and Service Advisor
Brian Hilton Motor Group
NORTH GOSFORD, NSW
09.2017 - 03.2023
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Conducted routine maintenance on various makes and models of vehicles.
- Repaired and replaced defective parts to ensure optimal vehicle performance.
- Collaborated with team members to streamline repair processes and workflows.
- Maintained a clean and organized work environment for safety compliance.
- Provided excellent customer service by explaining repairs and recommendations clearly.
- Trained junior mechanics on best practices and safety protocols in the workshop.
- Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
Customer Service
Super Cheap Auto
01.2012 - 12.2018
- Provided customer service support and handled customer inquiries.
- Used exceptional customer service skills to satisfy needs.
- Maintained store cleanliness and organized merchandise displays.
- Operated cash register and processed transactions efficiently.
- Stocked shelves and ensured products were readily available for customers.
- Collaborated with team members to enhance customer service experiences.
- Monitored inventory levels and reported shortages to management promptly.
Salesperson
Harvey Norman Erina
ERINA, NSW
12.2009 - 06.2012
- Assisted customers in selecting products and understanding features.
- Conducted product demonstrations to showcase benefits and usability.
- Maintained up-to-date knowledge of inventory and promotions.
- Collaborated with team members to enhance customer service delivery.
- Processed sales transactions efficiently using point-of-sale systems.
- Trained new staff on sales techniques and customer engagement practices.
Earlier Experiences
Vodafone, Caltex, Coles, Harvey Norman & Progressive Retail Customer Service Roles from 2001 – 2009
01.2001 - 12.2009
- Built a strong foundation of work ethic, punctuality, reliability, teamwork and customer service across retail, sales and duty management roles.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
Education
Cert III Light Vehicle Mechanical Tech -
Toyota Training Centre, Hunter TAFE, Wyong Branch
Wyong01-2021
Cert IV Drafting -
Hunter TAFE, Gosford Branch
Gosford01-2015
Cert IV W H & S -
Hunter TAFE, Wyong Branch
Wyong01-2015
Cert III Engineering - Technical 9285 -
Hunter TAFE, Gosford Branch
Gosford01-2015
Cert III Employment & Training 10699 -
Hunter TAFE, Gosford Branch
Gosford01-2014
Certificate 1 in I.T. -
Hunter TAFE, Gosford Branch
Gosford01-2009
Year 10 -
Erina High School
Erina, NSW01-1999
Skills
- Customer relationship management
- Service upselling
- Warranty administration
- Repair quality assurance
- Vehicle inspection and diagnostics
- Inventory management
- Technical communication
- Time management and problem solving
- Staff training and team collaboration
- Attention to detail and complaint handling
Affiliations
- Volunteer Fire Fighter — reflects dedication, discipline, teamwork and a genuine willingness to learn, train and serve.
Personal Attributes
- Dependable, hardworking and punctual
- Genuinely interested in the powerline trade and outdoor work
- Physically fit and ready for demanding field work
- Calm and focused under pressure
- Willing to travel, work on-call and respond to emergencies
Timeline
Automotive Service Advisor
TYREPOWER
03.2023 - Current
Mechanic and Service Advisor
Brian Hilton Motor Group
09.2017 - 03.2023
Customer Service
Super Cheap Auto
01.2012 - 12.2018
Salesperson
Harvey Norman Erina
12.2009 - 06.2012
Earlier Experiences
Vodafone, Caltex, Coles, Harvey Norman & Progressive Retail Customer Service Roles from 2001 – 2009
01.2001 - 12.2009
Cert III Light Vehicle Mechanical Tech -
Toyota Training Centre, Hunter TAFE, Wyong Branch
Cert IV Drafting -
Hunter TAFE, Gosford Branch
Cert IV W H & S -
Hunter TAFE, Wyong Branch
Cert III Engineering - Technical 9285 -
Hunter TAFE, Gosford Branch
Cert III Employment & Training 10699 -
Hunter TAFE, Gosford Branch
Certificate 1 in I.T. -
Hunter TAFE, Gosford Branch
Year 10 -
Erina High School