Renee Rose

Upon my part time return to the Bragg Institute in 2014 I continued and maintained my full time responsibilities as the User Office Liaison Officer which included the same responsibilities as my previous role up until 2016 when the Bragg Institute became ACNS at which point project forge was created. Throughout the process of project forge I was met with many organsational changes not limited to but including changes to our daily processes and major changes to the way in which we brought Facility Users on site.

• I created (SOP’s) for the User Office Team to document the new processes which included learning & adapting the HR Onboarding Portal to be the main stream for onboarding Facility Users for access to site
• I worked with the HR Onboarding Team to develop a range of position numbers that reflect the nature of the attendees business with ANSTO
• Manage HR Onboarding process for all ACNS/ARP Facility Users, AINSE Scholarship recipients, event attendees, Neutron School, IAEA courses etc
• Manage proposal round for merit and other proposals requesting access to ANSTO’s facilities and capabilities. Proposal review processes; transfer outcomes to portal(s) and communicate outcomes to users
• PAC Review Committee organisation, catering, room bookings, agenda, security access for attendees
• First point of contact and liaison for users visiting ANSTO facilities. Manage VISA Letter process & proposal attendance
• Updates to the User Access page on the web ensuring the website contains relevant and up to date information for users. Copy writing for MailChimp broadcasts to the User & Review community
• Maintained detailed records of all interactions with clients, ensuring accurate documentation for future reference or dispute resolution purposes.
• Weekly reporting to Security to ensure user access is in place for the scheduled proposal visit
• Portal Development - involvement in workshops, contribution to ideas & meetings.

• As below with all previous responsibilities previous responsibilities.

I started at ANSTO in the Bragg Institute as a User Office Liaison Officer.. As the User Office Liaison Officer, my position was to provide support to Bragg Institute’s customers (internal and external) to facilitate smooth administration of their access to ANSTO including the proposal process and ANSTO Security applications

• Reporting to the Scientific Coordinator the role was focused on servicing of the Bragg Institute internal and external customers and providing a service to the staff within the Institute
• First point of contact regarding user queries
• Liaise with ANSTO Security regarding applications Escorting to and from ANSTO Security
• Assist the Scientific Coordinator with the administration of the proposal process, scheduling of experiments, inviting users using the Bragg Institute’s web portal, and liaise with AINSE accordingly
• Assist in the supervision of a Trainee when required
• Manage Bragg Institute’s recruitment and user process by organising inductions and new starters’ paperwork for computer access, security etc to support the Human Resource function and the Bragg User Office requirements within the Bragg Institute. Maintain and update the training database for all Bragg Staff and Users
• Updating and maintaining Bragg Institute’s ‘external’ web using content management tools and new web technologies, including proactively identifying layout, navigation and graphic improvements
• Producing posters and other promotional material for workshops and conferences, including providing administrative support for any events organised by the Bragg Institute
• Managing the Neutron Guide Hall induction process, including face to face inductions, training paperwork and maintenance of training records.

My role was varied and challenging heavily focused on deadlines managing the relationship of over 3000 affiliate partners and the day to day duties of being an EA

• Throughout my time at Mind Movies I created comprehensive procedure manuals for the company and regularly used this as a training tool for new team members
• I also implemented and created a monthly E-Mini Magazine that was used as a communication tool to our external stakeholders
• The key element to my role was consistent communication, whether that is via phone or email I am always in constant contact with the company directors and always diligent in maintaining our relationship with our affiliate partners
• Diary Management and meeting scheduling, Banking reconciliation both business & personal
• Responding to all director emails, Extensive travel management domestic and international
• Presentation creation & co-ordination
• Office Management, monthly reporting
• Event Management for large scale events 500+ attendees
• Processing of affiliate monthly commissions, Coordination of affiliate partner promotions, Review affiliate partner legal agreements
• Email Marketing Copy Writing, Video Editing, Web Page Editing
• Management of customer and client subscriptions, CRM Database Management for 500K subscribers.

My focus was to create a strong relationship with our partners and ensure that they were using the product to the best of its ability

• Supporting the Partner base as required
• Marketing welcome calls to new partners
• Organisation of quarterly Partner workshops, attend and contribute to workshops as required
• Improve the client retention of our partners through regular call cycle projects
• Work with MD to Document PSM process and develop working manual for future PSM’s, documenting sales & marketing strategies for partners
• Collect and develop ideas for future partner workshops.

I was responsible for managing the national marketing budgets & plans for an organization with more than 170 salons across Australia & New Zealand

• I developed creative campaigns to enhance brand awareness to the public and drive foot traffic into the Just Cuts salons
• Reporting to Management Team
• Review existing products and strengthening relationships with alliance partners
• Delivery and implementation of new marketing products to customers – National Campaigns
• Local Area Marketing support to Franchise Owners
• Training staff and increasing their knowledge of the product base
• Improve the Just Cuts Website
• Develop strong relationships with suppliers
• Establish Marketing financial plans
• Establish procedures for Franchisee’s / Team Members
• Facilitate, mentor and assess Franchisee needs and potential
• Event Management/Conference Organisation
• Charity Fund Raising – Annual Royal Flying Doctors Trek, Bathurst 1000 event
• Newsletter creation & distribution to Just Cuts salons and Franchise Owners – monthly.

• Supply chain forecast receipt to order dispatch
• This included maintenance of MFGPRO data bases for items, customers and pricing, purchasing of products, maintenance of customer orders both domestic and export, and inventory management.

• Account management of the Toyota Retail, Toyota Industrial, Toyota Financial Services, and Daihatsu marketing accounts
• Client Briefing, campaign conception, client and supplier liaison, campaign quoting and billing
• My role also included the management of a 5 person contact centre - customer service (via phone/fax/email/mail), CRM database management and setup, stock management, employment of temporary staff and the upkeep of budget documentation and reporting.