Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joel Wilson

Singleton ,NSW

Summary

I began my apprenticeship in 2012 at Boom Logistics, where I completed my mechanical trade in heavy road transport. In early 2017, I started a new position at Oldknow's Earthmoving, during which I completed my trade upgrade to mobile plant. In mid 2018 i came to complete where i started in machine rebuilds. By the end of 2019 i started my journey into field service, and now, over five years later, I am looking to advance to the next chapter of my career.

Overview

7
7
years of professional experience

Work History

Field Service Technician

Complete Parts and Equipment Solutions
06.2018 - Current

- Commissioned and decommissioned rebuilt machines at various sites.

- Responded to machine breakdowns and executed repairs efficiently and effectively.

- Quickly addressed emergency maintenance requests, providing timely on-call support.

- Maintained professionalism in all client interactions, consistently receiving positive feedback for exceptional service.

- Adopted a proactive approach to safety, prioritizing precaution and duty of care.

- Reviewed technical documentation to facilitate equipment maintenance and repairs.

- Enhanced customer satisfaction by delivering prompt, efficient on-site support for technical issues.

- Operated hand tools and power equipment in accordance with company safety procedures.

- Utilized creative problem-solving skills to improve efficiency and minimize rework.

- Established positive customer relationships by providing punctual, cost-effective solutions.

- Conducted partial or full dismantling of equipment to swiftly repair or replace defective components, restoring functionality.

- Focused on customer needs through effective planning and quality outcomes.

- Adhered to safety procedures to prevent injuries in the field.

- Maintained machines by troubleshooting malfunctions and completing basic repairs to ensure optimal functionality.

- Diagnosed and repaired issues in electrical and mechanical systems.

- Delivered prompt and accurate service solutions during field visits, enhancing customer satisfaction.

- Facilitated smooth installations by ensuring proper setup and configuration of new equipment at customer sites.

- Strengthened customer relationships by understanding their needs and providing tailored solutions that exceeded expectations.

- Completed preventive maintenance on machines to enhance production and maintain quality.

- Experienced in diagnosing and resolving issues with various types of machinery.

- Capable of analyzing issues, identifying solutions, and working independently to resolve problems.

- Able to collaborate effectively in a team environment.

- Ensured adherence to site specific safety procedures and safe working practices at different sites.

Education

Certificate III In Mobile Plant Technology -

TAFE NSW
NSW
2015

Skills

  • Problem-solving
  • Troubleshooting and repair
  • Positive attitude
  • Good computer skills
  • Customer service
  • Good communication skills
  • Teamwork and coordination
  • Adaptable: quickly adjust to new challenges and environments
  • Reliable: consistently delivers quality work on time
  • Eager to learn and grow professionally, actively seeking opportunities for skill development

Timeline

Field Service Technician

Complete Parts and Equipment Solutions
06.2018 - Current

Certificate III In Mobile Plant Technology -

TAFE NSW
Joel Wilson