Joelene Gabbert

• Stock Ordering

• Developed and implemented a customer loyalty program to increase repeat business.
• Oversaw the maintenance of all equipment used in the store's operations.
• Implemented marketing campaigns to increase brand visibility and attract new customers.
• Assisted with purchasing decisions based on customer demand and current market conditions.
• Identified areas of improvement for increased productivity or cost savings initiatives.
• Developed store policies and procedures to ensure customer satisfaction.
• Resolved customer complaints in a timely manner while maintaining a positive attitude.
• Created a unique shopping experience for customers by providing personalised service.
• Performed daily operations such as opening and closing the store, cashiering, stocking merchandise.
• Cultivated relationships with customers to promote repeat business.
• Maintained records of sales, profits and losses within the store.
• Managed inventory levels, restocking shelves as needed.
• Negotiated contracts with vendors to secure best prices for products.
• Monitored and supervised customer's activities in store to detect signs of attempted theft.
• Increased business by developing new marketing and promotional strategies.
• Prepared for new product lines and seasonal changes by running in-store and online clearance events.
• Planned promotional campaigns for new products or specials.
• Welcomed customers and offered assistance with browsing and purchasing needs.
• Resolved customer complaints in an efficient manner while ensuring satisfaction at all times.

• Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
• Greeted customers upon entering the store and provided assistance.
• Operated point-of-sale systems accurately to process payments from customers.
• Offered suggestions for additional items that may be of interest to customers.
• Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
• Demonstrated knowledge of store products and services.

• Responded promptly to customer complaints regarding video selection or rental fees.
• Demonstrated excellent customer service skills when interacting with customers over phone or email inquiries.
• Updated database regularly with new releases and removed outdated selections from display shelves.
• Rang up merchandise using a point-of-sale system in accordance with established procedures.
• Answered questions related to movie ratings, new releases, upcoming titles.
• Greeted customers and provided assistance with selecting movies and games.
• Ensured that all videos were properly labeled and stored according to their genre or release date.
• Organised shelves, racks, and displays to ensure an attractive presentation of products.
• Assisted customers in locating specific items within the store or online catalogs.
• Processed rentals and collected associated payments.
• Signed for delivered items, unpacked boxes, posted received products into inventory and restocked items properly.
• Balanced Till
• Locked up stores at end of night

• Opened and Closed Store

• Maintained cleanliness of store facilities at all times.
• Resolved customer complaints in an efficient manner while ensuring satisfaction.
• Monitored cash register transactions to ensure accuracy of payments received from customers.
• Performed regular stock audits to maintain accurate inventory levels and reduce losses due to theft or damaged goods.
• Managed store operations during peak hours when needed, including handling cashier duties.
• Developed and implemented sales strategies to achieve revenue targets as outlined by company policy.
• Spoiled customers by offering refreshments, providing attentive service and anticipating needs.
• Wore clothing to represent brand and aesthetic of boutique.
• Advised customers on style and trends.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Implemented strategies to increase traffic flow in the store through promotional campaigns and special events.
• Payroll Duties

• Maintained a organised and clean store environment.
• Greeted customers and provided excellent customer service.
• Stocked shelves and supplies organised displays to focus customer attention on specific items.
• Cleaned shelves, counters and tables to maintain organised store.
• Described merchandise and explained use, operation and care.
• Bagged or packaged purchases and wrapped gifts.
• Organised store by returning merchandise to proper areas and restocked displays.
• Greeted and assisted customers with product selection, offering personalised shopping advice.
• Used product knowledge to suggest items to match client needs.
• Yearly Stocktake counting and reporting
• Implemented visual merchandising standards, creating attractive displays to increase sales.
• Operated cash registers and processed transactions including sales, returns, and exchanges.
• Offered gift wrapping services during holiday seasons, enhancing customer satisfaction.
• Organised backroom storage areas for efficient product retrieval.
• Operated the cash register, accepted payment, and issued receipts.
• Performed weekly cleaning duties such as dusting, mopping, vacuuming.
• Conducted regular price checks throughout the day to ensure accuracy.
• Created Window Display