Joelene Stolz
Melton West ,Vic
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Sales Administration Manager
Victorian Roller Doors
09.2019 - Current
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
- Implemented systems and procedures to increase sales.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Prepared sales presentations for clients showing success and credibility of products.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Emergency Management Specialist
NBN
05.2015 - 05.2019
- Conducted weekly meetings with team members to discuss progress on monitoring projects.
- Developed strategies for improving system performance, reliability, scalability and security.
- Deployed new technologies and solutions to enhance system monitoring capabilities.
- Ensured that all systems are monitored in accordance with established policies and procedures.
- Created detailed reports on system performance and usage trends for senior management review.
- Identified areas of improvement in existing processes related to monitoring activities.
- Monitored server logs, application logs, network traffic. for any anomalies or suspicious activity.
- Participated in regular reviews of existing processes and procedures related to the maintenance of the monitoring systems.
- Maintained documentation related to system configuration settings, user access rights.
- Coordinated with other teams to ensure proper integration of monitoring systems into their infrastructure environment.
- Built and strengthened relationships to manage effective planning and implementation of emergency response strategies.
- Utilized comprehensive risk analysis to identify, assess and manage emergency management risks.
- Collaborated with stakeholders to prepare plans and procedures to respond to emergency scenarios.
- Inspected facilities and equipment to determine operational and functional capabilities in emergency situations.
- Investigated practical and theoretical issues facing emergency services and identified effective resolutions.
Assistant Control Room Manager
Security Monitoring Centre (SMC)
02.2001 - 12.2015
- Managed the QCPC (Quality Control Process Clinic), which involves communicating with clients both internal and external the results of investigations or claims of incorrect actions. Authorizing credits. Staff counselling.
- Maintained the fortnightly payroll, maintained overtime, sick leave & annual leave balances.
- Demonstrated ability to lead, supervise and mentor a team of security personnel.
- Ensured compliance with safety regulations, laws and industry standards.
- Monitored daily activities of the security team and provided feedback on performance.
- Coordinated with other departments to ensure smooth operation of security services.
- Assisted in developing emergency response plans, conducted drills and trained staff on emergency procedures.
- Maintained records of all security-related incidents, activities and personnel changes.
- Responded quickly to alarms or other emergencies as needed.
Education
Further Education
Year 11 -
Lalor North Secondary College
Lalor, VIC12.1997
Skills
- Emergency Management
- SOP Development
- Staff Management
- Control Monitoring and Adjustment
- Operational Record-keeping
- Systems Monitoring
- Emergency Response
- Emergency Operating Procedures
- Safety Policies and Procedures
- Data Management
Timeline
Sales Administration Manager
Victorian Roller Doors
09.2019 - Current
Emergency Management Specialist
NBN
05.2015 - 05.2019
Assistant Control Room Manager
Security Monitoring Centre (SMC)
02.2001 - 12.2015
Further Education
Year 11 -
Lalor North Secondary College
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