JOELLA MACMICHAEL
Banksia Grove
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Courier Driver
ANC
Perth
07.2022 - 03.2024
- Delivered packages efficiently across designated routes.
- Ensured timely pickups and drop-offs for clients.
- Maintained accurate delivery logs for record-keeping.
- Handled customer complaints with empathy and professionalism to ensure satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Courier Driver
Australia Post
01.2022 - 06.2022
- Delivered packages efficiently across designated routes.
- Ensured timely pickups and drop-offs for clients.
- Maintained accurate delivery logs for record-keeping.
- Communicated effectively with dispatch regarding route changes.
- Operated delivery vehicles following safety regulations.
- Coordinated with team members to optimize delivery schedules.
- Provided excellent customer service during interactions with recipients.
Service Advisor
Rockingham Nissan
09.2021 - 12.2021
Receptionist/Parts Specialist
Jimmy's Mobile Mechanics
03.2021 - 09.2021
Deli Assistant/Cashier
Kinross Super IGA
12.2020 - 03.2021
VSM (Van Sales Manager)
Tasty Fresh Food
05.2020 - 09.2020
HTC/Hairdresser
Salon Express Wanneroo
12.2019 - 03.2020
Senior Hairdresser
Price Attack Joondalup
05.2019 - 08.2019
VSM (Van Sales Manager)
Tasty Fresh Food
02.2017 - 09.2018
Education
YEAR 7-10 -
WYNYARD HIGH SCHOOL
TASMANIACERTIFICATE II - HAIRDRESSING
HELLYER COLLEGE
TASMANIACERTIFICATE III - HAIRDRESSING
TAFE QUEENSLAND
QUEENSLANDSkills
- Confident
- Fast learner
- Self-motivated
- Hard worker
- Ability to work individually and in a team
- Honest
- Communication skills
- Time management
- Problem solving
- Active listening
- Stress management
- Decision making
References
- Erin Kurtze, Manager, ANC, 0428 814 601
- Baden Housden, Service Technician, Hydro Flow, 0488 088 011
- Bri McCormick, HSEQ Advisor, 0449 895 414
Timeline
Courier Driver
ANC
07.2022 - 03.2024
Courier Driver
Australia Post
01.2022 - 06.2022
Service Advisor
Rockingham Nissan
09.2021 - 12.2021
Receptionist/Parts Specialist
Jimmy's Mobile Mechanics
03.2021 - 09.2021
Deli Assistant/Cashier
Kinross Super IGA
12.2020 - 03.2021
VSM (Van Sales Manager)
Tasty Fresh Food
05.2020 - 09.2020
HTC/Hairdresser
Salon Express Wanneroo
12.2019 - 03.2020
Senior Hairdresser
Price Attack Joondalup
05.2019 - 08.2019
VSM (Van Sales Manager)
Tasty Fresh Food
02.2017 - 09.2018
YEAR 7-10 -
WYNYARD HIGH SCHOOL
CERTIFICATE II - HAIRDRESSING
HELLYER COLLEGE
CERTIFICATE III - HAIRDRESSING
TAFE QUEENSLAND