Joelle Haddad

Sales and Operations

• Assist in achieving daily/weekly sales targets and KPIs through excellent customer service
• Ensure the store is presentable and merchandised according to brand standards
• Manage inventory levels, place orders, and receive/unpack shipments
• Handle cash management, deposits, and daily reconciliation of sales

Team Leadership

• Supervise, coach, and motivate sales associates to deliver a positive customer experience
• Provide training to staff on product knowledge, operations, and selling techniques
• Schedule staff, monitor performance, and conduct performance reviews
• Maintain a fun, energetic, and collaborative store environment

Customer Service

• Greet customers warmly and assist with product inquiries and selections
• Handle customer complaints or issues with professionalism and patience
• Promote loyalty programs and encourage repeat business
• Ensure all customers receive friendly, knowledgeable, and efficient service
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Analyzed customer feedback and implemented strategies to improve customer experience.

• Established rapport with customers using active listening and interpersonal skills.
• Recommended complementary purchases to customers, increasing revenue.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Developed innovative ways to showcase products effectively in-store displays, increasing visibility for less-popular items.
• Fielded customer questions to share information about products, availability, and pricing.
• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.

• Greeted customers entering store and responded promptly ot customer needs.
• Presented menus to customers promptly after seating and answered questions about menu items, making recommendations upon request.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Learned duties for various positions and provided backup at peek times.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.