Joel Gregory Smith

Outcome-oriented Business Manager with 15+ years of marketing and management experience focused on achieving high return on investment via measurable indicators. Ability to focus on multiple projects and deadlines simultaneously in high-stress environments. Meticulous leader and strategic planner.

• Experience October 2010‐Present Colonial First State Tuggeranong, ACT Marketing Manager As a Marketing Manager for a shopping centre in a large property management group I have had the privilege of running my own department and delivering results for key stakeholders of the business.
• Key areas of my role include staff and property management, reporting on results to property owners and designing and implementing strategic campaigns aimed at increasing customer foot traffic, sales and dwell time as well as improving the centre’s relationship with the local community.
• Controlling a budget of over 1.3 million dollars I have successfully lead the marketing team and delivered numerous national campaigns, school holiday activities and retailer support initiatives.
• These campaigns have generated, on average a 200% return on investment for the centre in terms of free publicity.
• In addition to foot traffic and sales I have delivered on other key deliverables including growing the businesses social media presence to a point where our social media reach has greatly overshadowed the use of traditional press media.
• 2008‐October 2010 Entertainment Publications Australia Phillip, ACT Merchant Services (Marketing) Manager For 2 years I held the role of Merchant Services Manager for Entertainment Publications of Australia.
• In this role my core purpose was to provide tailored marketing solutions for clients and to develop new business for the organisation through face to face networking and negotiations.
• In addition I learned how to manage staff members and their needs while providing the guidance and support necessary to reach their set sales goals and deadlines through key performance indicator management.
• In addition to these duties I was also able to successfully reach my own goals and deadlines.
• I had also maintained and managed relationships with top restaurateurs and business chair people around Canberra while providing them with marketing solutions for their business needs.
• Through carrying out these duties I have also acquired knowledge of the technical process involved with compiling a complex publication.
• 2007‐2008 Four Seasons Resort Whistler Whistler BC, Canada Ski Concierge Supervisor / Management Trainee During my time with Four Seasons I was involved in their Management Traineeship program as a ski concierge supervisor.
• As a supervisor I managed a team of 27 people and was responsible for the smooth operation of the department on a daily basis, my duties also included inventory management, staff scheduling and reporting to management.
• The Management Traineeship also allowed me to participate in a number of courses that assisted my development as a manager.
• 2006‐2007 Oxley Court Serviced Apartments Kingston, ACT Duty Manager While studying fulltime and working part time as a store manager I was also employed at Oxley Court Serviced Apartments as the on‐site duty manager.
• In this role my duties included; maintaining a management presence during the evening and after hours, running reception i.e.
• Checking guests in and out, taking bookings over the phone, in person and via online booking systems, housekeeping, minor maintenance work as well as any other ad hoc issues that arose.
• 2005‐2007 Liquor Land Tuggeranong, ACT Store Manager From June 2005 until June 2007 I worked in the retail industry within Liquor Land of the Coles Myer Group.
• During my time working at Liquor Land I gained all of the necessary abilities to run a small retail business.
• After 12 months, due to my efforts and the reallocation of management, I was promoted to the role of store manager.
• In this position I learned to carry out day to day management tasks including stock ordering, expanding stock lines through tastings and research, merchandising, staff scheduling, reporting daily operations to head office and dealing with general problems that arose.
• I also attended a number of training programs that my position called for including sales and customer service seminars and an armed hold up and response training course.

• 376 (Additional referees available on request)

Contact details available upon request

• Alec Mackie - Director/Partner, Manuka Park Serviced Apartments
• Jodee Marques - Centre Manager, Tuggeranong Hyperdome (now Southpoint)
• Jeremy Wilson - Retail Manager, Tuggeranong Hyperdome (now Southpoint)
• Sarah Fallon - Regional Manager, Entertainment Publications