- Skiing and winter sports
- Hiking and exploring nature trails
- Travelling and experiencing different cultures
- Outdoor adventure activities
- Fitness and staying active
Joely Dearman
Summary
I’m a reliable, friendly, and hardworking individual with a strong passion for creating memorable guest experiences. I thrive in fast‑paced, visitor focused environments and enjoy helping people feel welcome, informed and supported throughout their visit.
I learn new systems quickly and am confident with ticketing, check‑ins, and managing guest flow, always keeping service smooth and communication clear. I take pride in staying calm, approachable and professional during busy periods.
Outside of work, I’m an avid traveller who loves exploring new places and embracing different cultures, which helps me connect easily with people from all backgrounds. I bring positive energy, curiosity and enthusiasm to everything I do.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Guest Services
Thredbo Ski Resort
Thredbo, NSW
06.2026 - Current
- Delivered friendly and professional customer service at ticket sales and information desks, enhancing guest experience.
- Assist guests with bookings, ticketing, resort information and general enquiries.
- Managed customer enquiries via phone, email and online chat, ensuring timely and accurate responses.
- Resolved customer enquiries and issues efficiently, contributing to overall guest satisfaction.
- Sell and process lift passes, equipment rentals, lessons and tours.
- Process transactions and assist guests with sales-related queries.
- Provide accurate information about resort services, products, operations and guest experiences.
- Handled multiple customer service tasks simultaneously in a fast paced, high volume customer service environment.
- Responded flexibly to shifting team needs in busy periods operational needs and support the wider team during busy periods.
- Delivered hotdesk support to various guest service areas.
- Maintain a high standard of communication, attention to detail and guest service.
Food and Beverage Attendant
RAC WA
Monkey Mia, WA
09.2025 - 04.2026
- Provided high-quality front of house food and beverage service, enhancing guest satisfaction in a busy resort environment.
- Provided friendly, professional customer service to international guests in a World Heritage location.
- Addressed guest enquiries and facilitated memorable visitor experiences through attentive service.
- Ran food efficiently from kitchen to tables, ensuring accuracy, presentation and timely service.
- Prepared and served barista-style coffee, beverages and meals in the restaurant and pub.
- Maintained cleanliness and presentation of dining, bar and service areas in line with hospitality standards.
- Operated POS systems, processed payments and handled cash accurately.
- Supported team members across multiple outlets, demonstrating flexibility and strong teamwork.
Visitor Service Attendant
Alpine Resorts Victoria
Mt Hotham, VIC
05.2025 - 09.2025
- Delivered front of house visitor services, providing information and advice via phone, email, and in-person.
- Resolved visitor issues promptly, fostering a positive guest experience and satisfaction.
- Provided accurate resort information and guidance to visitors, stakeholders, and business operators, enhancing their experience.
- Administered resort entry permits while ensuring compliance with Mt Hotham policies and procedures, contributing to operational integrity.
- Handled point-of-sale (POS) reconciliation, cash handling, and record-keeping accurately.
- Coordinated telephony, mail management, and distribution of visitor collateral such as maps and brochures.
- Provided administrative support to resort management and coordinated office operations.
Cafe Manager
On The Quay
Isle Of Scilly
03.2024 - 10.2024
- Created a welcoming atmosphere for guests by proactively addressing inquiries, swiftly resolving complaints, and ensuring a consistently high level of customer satisfaction.
- Ensured full compliance with health, safety and sanitation regulations. Personally prepared sandwiches and cakes following strict hygiene protocols, ensuring all ingredients were stored, handled, and served in accordance with food safety guidelines. Regularly cleaned and sanitised all food preparation areas, maintaining a safe and organised kitchen environment.
- Monitored stock levels and managed orders to ensure timely replenishment of supplies, maintaining smooth operations.
- Led and motivated team of 3 staff, providing guidance and training to cultivate positive, efficient work environment.
- Managed daily cash handling and reconciled transactions, preparing end-of-day financial reports for accurate, transparent records.
Front of House Supervisor
Woolacombe Fryer
Woolacombe
05.2023 - 10.2023
- Delivered exceptional customer service, contributing to increased positive online reviews and enhanced customer satisfaction.
- Demonstrated a positive and professional attitude during busy season, setting an example in high-pressure environment.
- Ensured compliance with food safety, hygiene, and cleanliness standards, maintaining a safe and sanitary environment.
- Processed cash and card payments, ensuring smooth and accurate transactions.
- Coordinated stock orders and deliveries, ensuring timely and accurate supply levels for uninterrupted service.
- Worked in a fast-paced fish and chip shop, carefully preparing and packaging customer orders to ensure they received the correct items. Checked each order for accuracy, including portion sizes, sauces, and sides, before handing them over to customers.
Education
GCSE or equivalent -
Courtfields School
Wellington08-2018
Diploma - Personal training
Bridgwater and Taunton College
Bridgwater, Somerset03-2020
Certificate - Sports Massage
Bridgwater and Taunton College
Bridgwater, Somerset03-2020
Diploma - Fitness Instructing
Bridgwater and Taunton College
Bridgwater, Somerset01-2019
Skills
- Guest services
- Proficient in Word
- Proficient in Excel
- Proficient in PowerPoint
- Time management
- Task prioritisation
- Productivity optimisation
- Strong communication skills
- Proficiency in verbal interactions
- Proficiency in written interactions
- Thrives under pressure
- Team collaboration
- Training willingness
- Professional development
Certification
- WA Responsible Service of Alcohol Licence, 2025-09-01, Present
- Level 2 Food Safety in Catering, 2024-03-01, 2027-03-01
Interests
Timeline
Guest Services
Thredbo Ski Resort
06.2026 - Current
Food and Beverage Attendant
RAC WA
09.2025 - 04.2026
Visitor Service Attendant
Alpine Resorts Victoria
05.2025 - 09.2025
Cafe Manager
On The Quay
03.2024 - 10.2024
Front of House Supervisor
Woolacombe Fryer
05.2023 - 10.2023
GCSE or equivalent -
Courtfields School
Diploma - Personal training
Bridgwater and Taunton College
Certificate - Sports Massage
Bridgwater and Taunton College
Diploma - Fitness Instructing
Bridgwater and Taunton College