Joemela Charbaji
Bankstown,NSW
Summary
Motivated and dedicated professional with a strong background in administrative support and disability services. Demonstrated ability to efficiently manage office operations, handle correspondence, and provide comprehensive administrative assistance. Skilled in supporting HR functions, conducting research, and maintaining confidentiality. Experienced in disability support, providing personal care, medication administration, and fostering a nurturing environment. Strong communication and interpersonal skills with a passion for assisting others. Proficient in using spreadsheets and word processing software.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Support Officer
Psychentral Pty Ltd
08.2022 - Current
- Manage office operations, including overseeing administrative tasks, organising files, and maintaining databases and records
- Handle correspondence, manage incoming and outgoing communications, and provide timely and accurate responses
- Schedule and coordinate meetings, prepare agendas, take minutes, and distribute meeting materials
- Create and organise various documents, reports, and spreadsheets, including support plans, risk assessments, and emergency disaster plans
- Assist with HR functions such as recruitment processes and updating employee records
- Provide general administrative support, assist with ad-hoc tasks, and organize events
- Maintain strict confidentiality of sensitive information and ensure data security
- Liaise with internal and external stakeholders, building positive relationships
- Conduct research and analysis, prepare reports, and provide insights to support decision-making
- Assist with client activities, including researching places or activities of interest
- Support the NDIS registration audit process to ensure compliance with standards and guidelines.
Disability Support Worker
Connect2Supports
08.2020 - Current
- Provide personal care, assisting individuals with daily activities such as bathing, grooming, dressing, and toileting
- Administer medications according to prescribed schedules and maintain accurate records
- Assist individuals with physical disabilities in transferring, using mobility aids, and maintaining mobility
- Provide emotional support and create a safe and nurturing environment for individuals with disabilities
- Manage challenging behaviors through positive reinforcement techniques and implement behavior support plans
- Utilize strong interpersonal and communication skills to effectively interact with individuals with disabilities, their families, and multidisciplinary teams
- Maintain detailed and accurate records of client progress, incidents, and observations
- Develop and implement individualized care plans in collaboration with clients and their support networks
- Advocate for the rights and needs of individuals with disabilities, ensuring access to services, resources, and opportunities
- Work collaboratively with support workers, healthcare professionals, and community organizations to provide comprehensive care.
Disability Support Worker
North West Disability Services
03.2018 - 06.2020
- Personal Care: Demonstrated ability to assist individuals with daily activities such as bathing, grooming, dressing, and toileting.
- Medication Administration: Experience in administering medications according to prescribed schedules and maintaining accurate records.
- Mobility Assistance: Proficient in assisting individuals with physical disabilities in transferring, using mobility aids, and maintaining their mobility.
- Emotional Support: Skilled in providing emotional support and creating a safe and nurturing environment for individuals with disabilities.
- Behaviour Management: Ability to manage challenging behaviours through positive reinforcement techniques and implementing behaviour support plans.
- Communication: Strong interpersonal and communication skills to effectively interact with individuals with disabilities, their families, and multidisciplinary teams.
- Documentation and Reporting: Experience in maintaining detailed and accurate records of client progress, incidents, and observations.
- Individualised Care Planning: Proficient in developing and implementing individualised care plans in collaboration with clients and their support networks.
- Advocacy: Ability to advocate for the rights and needs of individuals with disabilities, ensuring their access to services, resources, and opportunities.
- Teamwork: Proven ability to work collaboratively with other support workers, healthcare professionals, and community organisations to provide comprehensive care.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Entertained, conversed, and read aloud to keep patients mentally alert.
Receptionist
Gardenview Hotel
06.2016 - 02.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Certificate IV in Disability -
TAFE NSW
Bankstown, NSW2019
Diploma of Management -
Australian Business Academy
Parramatta, NSW2015
High School Diploma -
Bankstown Girls High School
Bankstown, NSW2014
Skills
- Customer service: More than two years of customer service experience, providing exceptional support and assistance to diverse individuals
- Administrative support: Proficient in using spreadsheets and word processing software packages for efficient data management and document creation
- Communication: Excellent verbal and written communication skills, allowing for effective interaction with clients, colleagues, and stakeholders
- Task management: Ability to understand and carry out verbal and written instructions, prioritize tasks, and meet deadlines in a fast-paced environment
- Confidentiality: Maintains strict confidentiality of sensitive information, ensuring data security and privacy
- Research and analysis: Skilled in gathering and analyzing data, preparing reports, and providing valuable insights for informed decision-making
- Teamwork: Proven ability to work collaboratively with support workers, healthcare professionals, and community organizations to provide comprehensive care
- Personal care: Experience in assisting individuals with daily activities, such as personal hygiene, grooming, and toileting
- Medication administration: Proficient in administering medications according to prescribed schedules and maintaining accurate records
- Behaviour management: Ability to manage challenging behaviours through positive reinforcement techniques and implementing behaviour support plans
- Emotional support: Skilled in providing emotional support and creating a safe and nurturing environment for individuals with disabilities
- Documentation and reporting: Maintains detailed and accurate records of client progress, incidents, and observations
- Individualised care planning: Proficient in developing and implementing individualised care plans in collaboration with clients and their support networks
- Advocacy: Ability to advocate for the rights and needs of individuals with disabilities, ensuring access to services, resources, and opportunities
- Microsoft Office: Proficient in using Microsoft Office suite (Word, Excel, PowerPoint) for creating documents, spreadsheets, and presentations
Languages
English
Native or Bilingual
Arabic
Full Professional
Greek
Limited Working
Certification
- First Aid & CPR
- Working With Children's Check
- NDIS Worker Screener Check
- Manuel Handling Certificate
- Certificate II in Retail Services
- Certificate II in Business Services
Timeline
Administrative Support Officer
Psychentral Pty Ltd
08.2022 - Current
Disability Support Worker
Connect2Supports
08.2020 - Current
Disability Support Worker
North West Disability Services
03.2018 - 06.2020
Receptionist
Gardenview Hotel
06.2016 - 02.2017
Certificate IV in Disability -
TAFE NSW
Diploma of Management -
Australian Business Academy
High School Diploma -
Bankstown Girls High School
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