Joemelene San Juan
Townsville,Australia
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Property Management Assistant
Townsville City Real Estate
05.2021 - 05.2023
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Exceeded annual occupancy of [Number]% in [Year].
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
Crew Member
Hungry Jack's Annandale
09.2018 - 04.2021
- Took orders, prepared meals and collected payments.
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Operated cash register to ring up final bill and process various forms of payment.
- Collaborated with team members to complete orders.
- Trained new team members on procedures, customer service and sales techniques.
- Offered upgrade items and showcased daily specials to promote restaurant products.
- Became familiar with products to answer questions and make suggestions.
- Stocked shelves to organize aisles in assigned department.
- Packaged menu items into bags or trays and placed drink orders into carriers.
Retail Staff
Cyrus Rugs
12.2020 - 05.2021
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Demonstrated features of different floor options and overcame objections with knowledgeable responses.
- Assisted customers with selecting appropriate floor types and styles.
- Processed accurate credit, debit, check and cash sales transactions for more than 10 customer orders per day.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
Food Retail
Queensland Country Bank Stadium
01.2020 - 05.2021
- Exceeded goals through effective task prioritization and great work ethic.
- Prepared variety of different written communications, reports and documents.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Processed customer refunds and exchanges according to established guidelines.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Customer Engagement Specialist
Concentrix
06.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined communication channels for improved customer engagement through social media management.
- Increased brand loyalty with targeted email marketing campaigns designed to inform and encourage repeat business.
- Boosted customer retention rates, implementing a comprehensive follow-up system to ensure timely assistance.
- Exceeded monthly targets for response time and resolution rate consistently, maintaining high standards of support quality.
- Managed escalated cases professionally, liaising between clients and internal departments for optimal outcomes.
Education
Bachelor of Science - Tourism Management
Cavite State University
PhilippinesHigh School Diploma -
Notre Dame of Trece Martires City
Cavite, Philippines03.2015
Skills
- Rental Pricing Strategies
- Grounds and Facility Inspection
- Legal Issue Resolution
- Sale and Rental Recordkeeping
- Dispute Handling
- Property Management Software Understanding
- Positive and Constructive Feedback
- Work Prioritization
- Budgeting and Reporting
- Damage Prevention
- Safety Standards
- Quality Assurance
- Customer Relationship Management
- Account updating
Reference
Ms. Shaina Baylon
Concentrix Townsville - Colleague
0451 770 205
Timeline
Customer Engagement Specialist
Concentrix
06.2023 - Current
Property Management Assistant
Townsville City Real Estate
05.2021 - 05.2023
Retail Staff
Cyrus Rugs
12.2020 - 05.2021
Food Retail
Queensland Country Bank Stadium
01.2020 - 05.2021
Crew Member
Hungry Jack's Annandale
09.2018 - 04.2021
Bachelor of Science - Tourism Management
Cavite State University
High School Diploma -
Notre Dame of Trece Martires City
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