Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

JOERG MALITZ

D'Aguilar,QLD

Summary

Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Account Manager

Timbertruss QLD
09.2023 - Current
  • Finding new builders in the multi residential or detached space via internet, phone calls, referrals, word of mouth and site visits
  • Engage with potential new clients, inform them about our products and advantages of working with Timbertruss
  • Travel to meet with new and existing clients
  • Negotiate business partnership deals - Report to Commercial Manager
  • Liaise with a variety of internal and external stakeholders as well as multiple internal departments
  • Follow up on quotations and leads, ensure completion in a timely manner by estimating department
  • Site inspections for faulty products
  • Grow market share
  • Gather market and competitor intel
  • Learn about Timber trusses and frames
  • Resolve customer complaints (such as detailing errors, missing products, price etc.)
  • Following up on leads and quotations

Business Development Manager

Cemimax Australia
03.2023 - 09.2023
  • Finding new customers via internet, phone calls, referrals, word of mouth and site/store visits
  • Engage with potential new clients, inform them about our product ranges, advantages of working with Cemimax
  • Travel to meet with clients
  • Negotiate business partnership deals
  • Warehouse duties as needed to support growth
  • Report to Company Vice President overseas to ensure stock levels of products needed and communicate market requirements
  • Establish and follow call cycle visits - Work towards and exceed KPI's as well as sales targets - Learn product ranges incl. Technical capabilities
  • Hold and organise customer demonstrations

QLD State Sales Representative Brisbane North

Polyflor Australia
04.2022 - 02.2023
  • Nurturing existing client base from North Brisbane to Bundaberg (Approx100 Accounts)
  • Establish and follow call cycle visits to ensure customer needs are being met and help Polyflor to forecast future stock needs
  • Train customers on products
  • Ensure all merchandise and needed marketing materials in store are up to date
  • Engage customers to promote Polyflor products - Participate in sales events and conferences
  • Stay up to date with current and future building codes and standards
  • Inspect and resolve customer complaints
  • Discuss purchase history and future growth with customers
  • Prepare and present personal sales forecast
  • Participate in sales and technical trainings
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.

Proprietor/Manager

Andersens Flooring Morayfield
10.2015 - 04.2022
  • Seek business growth through customer engagements, advertising, cold calling and participation in local events as well as sponsorship
  • Review Profit and Loss to identify growth/saving opportunities - Measure, take off and quote floor-/and or window coverings
  • Analyzed market trends to identify opportunities for expansion and diversification in the industry
  • Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
  • Stock management
  • Staff management incl. Subcontractors
  • Inspect and resolve customer complaints
  • Set, review and exceed budgets
  • Follow and stay up to date with all health and safety requirements
  • Follow and stay up to date with all building codes as well as Australian standards
  • Warehouse duties as needed

Sales Representative Domestic & Commercial

Andersens Flooring Toowoomba
08.2012 - 10.2015
  • Advise customers on products in store and their homes - Ensure all building standards are met
  • Schedule installation with customer and installation team
  • Follow up once jobs were installed
  • Exceed monthly KPI's
  • Present at trade shows
  • Acquisition of new customers via cold calling (personal visits or phone calls), email, utilisation of tender websites
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication

Education

Skills

  • Microsoft Office Suite including Word, Excel, Powerpoint, Outlook, Power BI and Dynamics 365 (CRM)
  • XERO
  • MYOB
  • German and English language
  • Client Relations
  • Needs analysis
  • Sales tactics
  • Forecasting abilities
  • Customer training
  • Contract Negotiation
  • Business Needs Assessment
  • Revenue Growth
  • Client Development

Accomplishments

    - Constantly exceeded sales targets at Andersens (always stayed within top 3 sales consultants out of 30)

    - Increased sales revenue year on year while being a proprietor

    - Exceeded sales targets at Polyfor and developed a large builder account

    - Grew sales at Cemimax from no sales to 20 pallets monthly

    - Revived large builder account at Timbertruss as well as added substantial growth in quoting volume


Certification

  • QLD C open license
  • QLD R open license
  • QLD RMDL
  • Construction White Card

Languages

German
Native or Bilingual

Timeline

Account Manager

Timbertruss QLD
09.2023 - Current

Business Development Manager

Cemimax Australia
03.2023 - 09.2023

QLD State Sales Representative Brisbane North

Polyflor Australia
04.2022 - 02.2023

Proprietor/Manager

Andersens Flooring Morayfield
10.2015 - 04.2022

Sales Representative Domestic & Commercial

Andersens Flooring Toowoomba
08.2012 - 10.2015

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JOERG MALITZ