Microsoft Excel
Shao Zhi (Joesline) Teo
Business Analyst
Toorak Gardens,Australia
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Business Analyst
Fleet Complete Australia Pty Ltd
03.2022 - Current
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Assigned tasks to associates, staffed projects and updated involved parties to enhance optimal business flow.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Build business partnership and strong engagement with customers and develop working rapport to address issues before they arise, effectively becoming virtual part of customers' team.
- Represented customers’ needs as internal advocate across business with skills and knowledge to quickly address specific support requirements.
- Communicated proactively with accounts regarding product and program information, supportability issues and strategic product plans where appropriate.
- Provided customer with proactive information such as weekly/bi-weekly reports and quarterly updates.
- Maintained Salesforce and other relevant customer account information.
- Co-ordinate and provide on-site assistance as needed to resolve product issues.
Accounts Officer - Finance
Fleet Complete Australia Pty Ltd
, Australia
01.2020 - 03.2022
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Prepared Debtor and Partner reconciliations.
- Performed Monthly invoicing in accordance to customers' requirements and manage database relating to billing scope.
- Applied honed problem-solving skills to analyze and resolve billing related issues of major customers impacting business operations and goal achievement.
- Supported Head of Finance with special projects and additional job duties.
Finance Executive
ST Electronics (E-Services) Pte. Ltd
, Singapore
11.2018 - 11.2019
- Co-supervised a team of 6 Accounting Staffs.
- Conducted training to financial appointment holders on procedures for managing resources and expenditure on carrying out procurement, payment and reimbursement activities.
- Validated completeness and accuracy of payments by ensuring that all supporting documents are in order and transactions posted in systems correctly charge to respective expense accounts.
- Ensured prepayment, accruals and liabilities are taken up in the books timely for effective and accurate financial reporting.
- Monitored integrity of system processes by conducting sampling check on transactions to ensure payments are in order.
- Enhanced internal control systems and procedures to mitigate risk and support opportunities.
- Participated in system designs and conduct user acceptance test to ensure that system design meets operational requirements.
- Work closely with IT & relevant parties to resolve payment related issues and ensure payment timeliness.
- Reviewed and provide data and information for periodic management reporting and to provide support for external Financial Audit Management.
Finance Executive
Raffles Hospital Pte. Ltd
, Singapore
02.2018 - 10.2018
- Supervised a team of 4 Accounting Staffs.
- Analyzed financial statements against forecasts to prepare high-level variance analysis.
- Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.
- Reviewed and prepared GST submission, bank reconciliations, AR month end closing process and A/R Debtor Aging Reports.
- Assisted auditors during financial year-end audit.
Billing Executive
Jet Aviation (Asia Pacific) Pte. Ltd
, Singapore
01.2016 - 10.2017
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Assisted customers on invoicing queries or disputes and external auditors during financial year-end audit.
Retail Accountant
Nike Global Trading Pte. Ltd
, Singapore
03.2015 - 10.2015
- Handled day-to-day retail AR accounting processes to drive financial accuracy.
- Updated and drafted SOPs when required tasks as required by Finance Controller.
- Ensured successful daily interface between SAP and POS Ensure under / over cash report is prepared when incurred and SOX Compliance in Retail Conduct cash count and manage stock count.
- Worked with Retail Operation team to drive continuous retail process efficiency and compliance.
- Set up and improved accounting systems and processes to meet business needs and maximize operational success.
- Partnered with auditors to track errors and add contributions to maintain accuracy.
Accounting Associate
Adidas Singapore Pte. Ltd
, Singapore
02.2015 - 03.2015
- Applied mathematical abilities to calculate and check figures in accounting systems for AR retailed related transactions of 19 retails stores.
- Reconciled daily AR ledger and verified proper posting.
- Prepared and performed retail month end closing process, P&L and Balance Sheet schedules.
- Managed transaction processing for retail back office and point of sales (POS) system in the most efficient manner in compliance of Accounting Standards and Group Manual.
- Assisted external auditors during annual retail audit period.
Accounts Executive
Otis Elevator Company (S) Pte. Ltd
, Singapore
03.2012 - 12.2012
- Performed collection control and administration of monies due from customers.
- Assisted Deputy Manager to review, monitor and collect O& T accounts (Singapore and Brunei) including delinquent accounts.
- Accurately recorded daily transactions to enable efficient follow up of any accounts and diaries all communications with customers.
- Prepared reconciliation of Debtors ' Aging Accounts and reviewed monthly statement of accounts / reminder to customer and processed of direct debit authorization for Debtor’s auto payment.
Finance Officer
SAFRA National Service Association
, Singapore
04.2011 - 03.2012
- Posted customer payments by recording cash, checks and credit card transactions.
- Reconciled daily AR ledger and verified proper posting.
- Prepared Cash reconciliation for Headquarter revenue and took corrective actions on deviations.
- Custodian of petty cash float.
- Assisted the auditors during the annual audit with team players.
Accounts Executive
MW Medical Pte. Ltd
, Singapore
10.2010 - 04.2011
- Prepared bills receivable, invoices and bank deposits.
- Maintained records by imaging invoices, debits and credits.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Prepared monthly debtor aging report and weekly revenue report to Chief Finance Officer for Management Report File.
Accounts Assistant
Food Junction Management Pte. Ltd
, Singapore
03.2008 - 09.2010
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Paid vendors in according to company's rules and policies on monthly basis and any approved exception payments requested by vendors.
- Prepared supplier reconciliation.
- Assisted in partial month end closing of Balance sheet schedule of Sundry Creditors and Interco Assist in validating Profit & Loss Schedule of Gross Profit Margin and Other Miscellaneous Revenue.
- Assisted auditors during annual audit with team players.
Education
Bachelor of Science - Finance
University College Dublin
Singapore 02.2013 - 02.2015
Diploma - Accounting
Edith Cowan University
Singapore 08.2008 - 06.2009
Higher NITEC - Accounting
ITE College
Singapore 04.2006 - 04.2008
Skills
Internal controls implementation
General ledger entry
Accounts receivable and payable
Analytical reasoning
Planning and Coordination
Written Communication
Problem-Solving
Software
Microsoft Word
Microsoft Powerpoint
SAP
Microsoft Dynamics
Certification
ISO 9001: 2015 (Internal Auditor), ST Electronics (e-Services) Pte Ltd
Timeline
Business Analyst
Fleet Complete Australia Pty Ltd
03.2022 - Current
Accounts Officer - Finance
Fleet Complete Australia Pty Ltd
01.2020 - 03.2022
ISO 9001: 2015 (Internal Auditor), ST Electronics (e-Services) Pte Ltd
02-2019
Finance Executive
ST Electronics (E-Services) Pte. Ltd
11.2018 - 11.2019
Finance Executive
Raffles Hospital Pte. Ltd
02.2018 - 10.2018
Billing Executive
Jet Aviation (Asia Pacific) Pte. Ltd
01.2016 - 10.2017
Retail Accountant
Nike Global Trading Pte. Ltd
03.2015 - 10.2015
Accounting Associate
Adidas Singapore Pte. Ltd
02.2015 - 03.2015
Bachelor of Science - Finance
University College Dublin
02.2013 - 02.2015
Accounts Executive
Otis Elevator Company (S) Pte. Ltd
03.2012 - 12.2012
Finance Officer
SAFRA National Service Association
04.2011 - 03.2012
Accounts Executive
MW Medical Pte. Ltd
10.2010 - 04.2011
Diploma - Accounting
Edith Cowan University
08.2008 - 06.2009
Accounts Assistant
Food Junction Management Pte. Ltd
03.2008 - 09.2010
MICROSOFT EXCEL XP, ICDL (International Computer Driving License) Asia Pacific
03-2008
Higher NITEC - Accounting
ITE College
04.2006 - 04.2008