Joe Tanos Khoury
Sydney,NSW
Summary
Results-driven Account Executive with Tier 1 Insurance Broking Compliance certification, dedicated to delivering exceptional client service. Skilled in thoroughly analyzing and managing cases in alignment with both company and regulatory standards, while upholding the highest ethical practices in the insurance industry.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Account Executive
Marsh & McLennan
12.2022 - Current
- Managed a diverse portfolio of strata clients, including residential and mixed-use developments, ensuring tailored insurance solutions to meet specific building requirements.
- Conducted risk assessments to determine appropriate coverage levels for buildings, common areas, and liability insurance.
- Liaised with property managers, strata councils, and insurance underwriters to negotiate favorable terms, ensuring comprehensive coverage at competitive rates.
- Provided ongoing advice to strata corporations on claims, policy renewals, and changes in legislation impacting strata insurance.
- Led renewal negotiations resulting in premium savings and enhanced coverage for clients.
Claims Consultant/Officer
Remediator
01.2022 - 12.2022
- Liaised and collaborated between Clients and Financial Institutions to progress claims and reach a resolution.
- Assessed and Lodged over 15 claims daily while maintaining complete transparency with the client to guarantee satisfaction.
- Action 100+ email correspondence daily with both Clients and Financial Institutions
- Managed diaries and tasks in the Claims system of salesforce.
- Growth in the company within 12 months for exceeding goals and supporting company values and culture.
Customer Success Consultant
Remediator
01.2021 - 01.2022
- Prospected both cold and warm sales leads, making over 100+ calls per day and creating a total of 5000+ claims.
- Adapted with major media campaigns in QLD, NSW and CIV with days of inflated inbound lead generated as a result.
- Utilized salesforce to complete data-entry and co-ordinate tasks with colleagues across departments
- Engaged in training and development for new consultants, on boarding 3 new staff who all achieved stellar results.
Customer Service Consultant
Tabcorp
01.2019 - 01.2021
- Worked with TAB and Keno customers to confirm directory information and update activity.
- Handled 100+ inbound calls per day, assessing and managing customers requests.
Skills
- Client-Focused Phone Communication
- Adaptability
- Interpersonal Communication
- Problem Solving
- Personal Projects
- Decision Making
Certification
ASIC RG146 Tier 1 Insurance Broking Compliance
Timeline
Account Executive
Marsh & McLennan
12.2022 - Current
Claims Consultant/Officer
Remediator
01.2022 - 12.2022
Customer Success Consultant
Remediator
01.2021 - 01.2022
Customer Service Consultant
Tabcorp
01.2019 - 01.2021
Similar Profiles
MOHIT CHHASATIAMOHIT CHHASATIA
Financial Risk Advisor at Marsh Advisory, Marsh McLennanFinancial Risk Advisor at Marsh Advisory, Marsh McLennan
Vivek NairVivek Nair
Team Lead – Sourcing and Procurement at Marsh McLennanTeam Lead – Sourcing and Procurement at Marsh McLennan
Vishakha ChavanVishakha Chavan
Technical Manager at Marsh & McLennanTechnical Manager at Marsh & McLennan
Sacoya M. AdamsSacoya M. Adams
Senior IT Business Analyst at Marsh McLennanSenior IT Business Analyst at Marsh McLennan
Holly MerryfullHolly Merryfull
Receptionist at MD ImagingReceptionist at MD Imaging