Joey Chang
EAST VICTORIA PARK,WA
Summary
Client-focused professional experienced in relationship management and cross-functional communication. Delivered tailored solutions that enhanced client satisfaction through a deep understanding of client needs. Pursuing MEM50222 Diploma of Engineering - Technical to further develop technical knowledge while contributing client service expertise in a part-time role.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Sales Representative
Jow Tong Technology CO., LTD.
台南市, Taiwan
10.2016 - 06.2026
- Client & Market Engagement: Managed NA & EU client relationships, securing $500K+ in new projects and boosting client satisfaction by 40%.
- Product & Lifecycle Support: Aligned client feedback with cross-functional teams to prioritize features and deliver projects within budget and timelines.
- Process Optimization: Streamlined operational workflows and systems, reducing costs by 10%.
- Executive & Bilingual Support: Delivered bilingual (English/Chinese) documentation and insights to support executive decision-making.
Sales Representative
Oriental Precise Mould CO., LTD
tainan
08.2015 - 07.2016
- Client Satisfaction & Relationship Building: Resolved client inquiries and completed proactive follow-ups to ensure high satisfaction; represented the company at international trade fairs to strengthen key business relationships.
- Product Promotion & Marketing Support: Developed targeted marketing materials and strategies to effectively promote products to global clients.
- Technical Quality Control: Applied hands-on knowledge in plastics/injection molding to conduct product sample quality audits and maintain product standards.
- Bilingual Communication: Provided fluent English/Chinese translations for technical and business documentation to support seamless cross-border communication.
Assistant Manager
Noah's Ark Teahouse
05.2013 - 01.2015
- Resolved customer requests & complaints to enhance satisfaction
- Focused on addressing customer needs
- Trained new staff members to ensure effective onboarding
- Participated in hiring new staff.
- Ensuring compliance with company standards
- Managed various administrative tasks to support operational efficiency
Education
Diploma of Engineering - Technical - Engineering Mechanics
South Metropolitan TAFE
Perth, WA07-2026
Diploma of Animation and Digital Video - Digital Film Making
ACG YOOBEE School of Design
New Zealand01-2014
Diploma of Didital Filmmaking - Cinematography and Film/Video Production
ACG YOOBEE School of Design
Perth, WA01-2015
High school or equivalent -
Burnside High School
Christchurch, New Zealand01-2011
Skills
- Client Relations: Relationship Building, Client Satisfaction, Problem Solving
- Technical & Project Support: Project Coordination, Quality Control (Molds/Injection), Foundational CAD
- Core Strengths: Cross-Functional Collaboration, Bilingual Communication (English/Chinese)
Certification
IELTS
Languages
- German, Elementary
- English, Full Professional
- Chinese, Native or Bilingual
Publications
Noah's Ark Teahouse menu
Timeline
Sales Representative
Jow Tong Technology CO., LTD.
10.2016 - 06.2026
Sales Representative
Oriental Precise Mould CO., LTD
08.2015 - 07.2016
Assistant Manager
Noah's Ark Teahouse
05.2013 - 01.2015
Diploma of Engineering - Technical - Engineering Mechanics
South Metropolitan TAFE
Diploma of Animation and Digital Video - Digital Film Making
ACG YOOBEE School of Design
Diploma of Didital Filmmaking - Cinematography and Film/Video Production
ACG YOOBEE School of Design
High school or equivalent -
Burnside High School