Joey Hung Fat Leung
Melbourne,VIC
Summary
Over the past 15 years I have had the privilege of working across a range of environment from 5 star hotel and guest services to top tier restaurants in Australia and Hong Kong.
This experience has significant honed my skills and depended my understanding of the industry. Each role has contributed to my growth, allowing me to provide exceptional service, manage diverse teams, and create memorable experiences for guests.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Venue Manager
Abacus Bar & Restaurant
South Yarra, Victoria
01.2024 - 06.2024
- Australian Premium Casual Dining with 130 seats Venue, Overseeing 30+ FOH & BOH staff
- Main focus & Responsible: Overseeing the day to day operations, ensuring is running smoothly and efficiently
- Managing finances and monitoring budgets
- Dealings with unforeseen issues from the venue
- Promote, maintaining a consistent and high quality standards customer service
- Arranging maintaining and repairs
- Ensuing compliance with laws and industry regulations
- Ensuring all staff follow work health and safety procedures
- Response efficiently and accurately to customer complaints
- Managing staff Performance reviews
- Managing Venue Reservations
- Organizing Training and staff development
- Shifts schedule, Hiring, onboarding
- Build rapport with Guests, suppliers, venue team staff and other departments.
Venue Manager - Pre Opening
Good Group Hospitality Australia
Chadstone, Victoria
12.2022 - 01.2024
- This is Premium Asian Fusion Restaurant and bar with 280 seats located at Chadstone shopping Centre with 2 stories
- One Restaurant, 2 bars
- Managing Day to Day Operations in Restaurant and Bar with 30 FOH staff
- Recruit, interview, rostering, training all FOH with Brand standards
- Ensure all staff following Restaurant & Bars Sops
- Ensure all staff work in fun and safe environments
- Staff training, coach, mentor
- Ensure Staff, other managers to follow opening, closing procedures!
- My Focus at Restaurant
- Venue Profitability -Running the Prefect shift -Maintain SoS -In House Function Sales - Staff Training & Development -Developing Training Plans -Developing Staff Evacuation System -Staff Sales Report/incentives -Staff Presentation -Report/Forecasting - Rostering/payroll/ Punctuality -RSA Register -FOH and Mangers Training - Venue Maintenance -Daily Response to Reviews -On Boarding new staff -Culture building -Recruitment & Selection
Food & Beverage Outlets Manager
Peter Rowlands Group (Outsourcing) with MARRIOTT DOCKLANDS HOTEL
Melbourne, Victoria
01.2022 - 12.2022
- Overseeing All F&B Outlet Operations Club Lounge, IRD, Restaurant & Bar in a Hotel based environment
- Assisting staff work schedule, payroll, staffing, stock takes control
- Ensure all staff members follow health code and Sanitation practices
- Interaction with Guests
- Provide Aid to All Staff
- Engage, motivate, and develop my diverse team and create a positive workplace culture
- Complete all administrative and planning elements for the departments, such as rostering, reporting, packages, and promotions to drive revenue and increase exposure as well as stock take and ordering
- Provide a creative and insightful approach to maximizing opportunity in each service period.
Food & Beverage Team leader (IRD / Mix Bar) – Pre Opening Team
W Melbourne Hotel (Victoria)
01.2021 - 12.2021
- Shift in-charge, involve with all new staff training, working closely with chefs, hotel call center, and Front office team
- Centre contact (inbound/outbound)
- Training new staff
- Working across other departments when needed
- Always keep all area clean & tidy
- Food & Beverage delivery to guests
- Food Prep, Drink making etc
- Cash handling
- End of Shift Reports.
Club Sofitel Shift Leader
Sofitel Melbourne on Collins
Melbourne, Victoria
07.2016 - 12.2020
- I have worked in the VIP Executive lounge of a hotel, an exclusive, private area provided by the property, with access granted to elite guests only
- It is my job to provide excellent customer service, working to meet the needs of these special guests
- I am a team player who is always willing to go the extra mile to please my guests
- Worked in guest relations, reception, all areas in F&B
- As a Club Sofitel Ambassador, I will be the guest’s first contact, to know what’s happening from the hotel during their stay, and local events
- While I worked at Club Sofitel, my duties are not just greeting and farewell guests, I also provided fine dining restaurant experience, small to medium size meeting functions, canapes, and drink for all evening 7 days a week
- Shifts in charge
- Other duties included: Stock takes, stock orders, maintaining/monitoring food & beverage par level
- All reception, food & beverage service during on duty
- Chef prep assisting when necessary
- Daily Reports
- Follow hotel brand standards and SOP
- Restaurant opening and closing.
Customer Service & Administration Officer
North Sydney Council
Sydney, NSW
05.2011 - 04.2013
- My Responsibilities included: Dealing with customer enquiries by telephone, email, letter, intercom, or face to face
- Ensuring that a customer’s problem is brought to a satisfactory conclusion
- Involved in developing a customer service policy
- Completing all administrative tasks and updating records
- Occasionally having to work in the Council car parks booth counter for cashiering
- Ensuring all telephone calls are answered within a 5-second time frame
- Using Word & Excel to write reports, and KPI’s to monitor Council Carparks income
- Monitoring Carpark System & KPI daily, and follow up Graffiti remove with Contractors.
Assistant Restaurant Manager
Sea Change Chinese Restaurant
Sydney, NSW
05.2007 - 06.2009
Personal Assistant to Director
JS Design Hong Kong
08.1999 - 08.2005
- John Shostrom is one of the world class interior designers that I have ever worked with
- To be his Personal Assistant would had to be the first contact for anything he needed from work to personal life.
Education
Human Resources Management -
Dec 2023 to current
Diploma of Hospitality Management -
Graduated in 2016
Skills
- POS Experience: Micros, Bepoz, Abacus
- Reservation knowledge: Sevenrooms, Open Table, Now book it, Opera (Hotel)
- Rostering System: Tanda, Human force, Deputy
- Good Time Management
- Guests Experience Focus
- Customer Service
- Interpersonal communication
- Team Spirit building
- Dedicated Team Player
Certification
- RSA (Updated – Current till 2025)
- Working With Children Check (Issued Aug 2022)
- First Aid and CPR certificate (Issued Dec 2022)
Accomplishments
- Sofitel Melbourne on Collins - Heartiest of the Year 2018
- Sofitel Melbourne on Collins - Heartiest of the Month (Oct – 2018)
- JS Interior Design (Hong Kong) - Outstanding Performance of the year 2006
Additional Information
Working in Hospitality and Customer Service industries more than 15 years.
Reservationknowledge
- Sevenrooms
- Open Table
- Now book it
- Opera (Hotel)
Posexperience
- Micros
- Bepoz
- Abacus
Locations
- Melbourne, Victoria
- Sydney, Australia
- Hong Kong
Rosteringsystem
- Tanda
- Human force
- Deputy
Languages
- English
- Cantonese
References
- Mr. Mark Nguyen, Senior/ Area Manager (Current), Miss Chu - Melbourne, Victoria, 0425 420 113, Mark@misschu.com
- Ms. Romana Radic, Operations Manager (Current), David Jones / Creating Catering (QLD/NSW – Australia), 0456 900 224, Mettannika@gmail.com
Hobbies and Interests
- Cooking
- Wine/Sake Tasting
- Coffee
- Reading
Timeline
Venue Manager - Abacus Bar & Restaurant
01.2024 - 06.2024
Venue Manager - Pre Opening - Good Group Hospitality Australia
12.2022 - 01.2024
Food & Beverage Outlets Manager - Peter Rowlands Group (Outsourcing) with MARRIOTT DOCKLANDS HOTEL
01.2022 - 12.2022
Food & Beverage Team leader (IRD / Mix Bar) – Pre Opening Team - W Melbourne Hotel (Victoria)
01.2021 - 12.2021
Club Sofitel Shift Leader - Sofitel Melbourne on Collins
07.2016 - 12.2020
Customer Service & Administration Officer - North Sydney Council
05.2011 - 04.2013
Assistant Restaurant Manager - Sea Change Chinese Restaurant
05.2007 - 06.2009
Personal Assistant to Director - JS Design Hong Kong
08.1999 - 08.2005
Swinburne University of Technology - Human Resources Management,
- Diploma of Hospitality Management,
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