Joey LE
Canterbury, Sydney,NSW
Summary
Motivated and detail-oriented professional with over 6 years of experience in customer service and 3 years in supportive administrative roles. Looking to apply strong communication skills, a positive attitude, and a passion for helping others in the Junior Receptionist/Assistant role. Eager to support a growing practice by delivering excellent service, managing appointments, and helping with business procedures in a collaborative and patient-focused environment.
Overview
6
6
years of professional experience
Work History
Manager Assistant Role
Lobby Boy
05.2021 - 09.2024
- Taking 20 booking over phone call, face to face and through App per day
- Process various forms of payment, including cash, card payment (Square, Tyro) and refund process
- Stocking control and receiving stock deliveries
- Raise purchase orders and perform checks against invoices when receiving deliveries
- Help the manger with more administrative tasks such as rostering, dealing with customer complaints and feedback
- Organizing large number of booking table (from 15 to 25 people)
- Accomplished multiple tasks within established timeframes.
Receptionist/Nails Technician Role
USA Nails and Footspa
08.2018 - 04.2021
- Answering phone calls to taking customer booking, providing information regarding to service such as price, booking time and availability of other nails tech (from 20 to 30 phone call a day)
- Greeting customers and arrange all services
- Manage calendar
- Handling cash and card payments, directly report final sale of the day to the boss
- Arrange time and space to each client and nails tech to minimize waiting time
- Stocking checking weekly and report to the owner
- Building strong connection with regular customers over years
- Managing social media platforms such as Google and Instagram
- Responded to inquiries from callers seeking information.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Education
Bachelor of Tourism and Hospitality management - Hospitality And Tourism Management
Academies Australasia Polytechnic
Sydney05.2021
Skills
- Microsoft Office such as Word, Outlook, One Drive, Notes, Excel
- Daily using EFTOS system such as Tyro, Square, Abacus
- Data entry such as bookings, customer records, inventory databases
- Manage time to meet deadlines and maintain smooth operations
Timeline
Manager Assistant Role
Lobby Boy
05.2021 - 09.2024
Receptionist/Nails Technician Role
USA Nails and Footspa
08.2018 - 04.2021
Bachelor of Tourism and Hospitality management - Hospitality And Tourism Management
Academies Australasia Polytechnic
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