Summary
Overview
Work History
Education
Skills
Certification
Websites
References
Languages
References
Timeline
Generic
Joey Ngauora

Joey Ngauora

Sydney,Australia

Summary

Highly motivated IT Account Manager with over 8 years of experience in IT management. Proven track record of driving profitability, growth, and market standing for organizations. Adept at leveraging technical expertise and strategic insight to deliver innovative solutions. Passionate about utilizing skills and expanding knowledge to achieve exceptional results and contribute to organizational success. Eager to join a forward-thinking team dedicated to excellence and continuous improvement.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Career Break

Career Break
09.2023 - 04.2025
  • Travelling around the world for a year
  • Consulted on with a few start up and businesses.

Account Manager

Brennan IT
Sydney, Australia
02.2021 - 09.2023
  • Year on year sales grew from 12% to 35%.
  • Exceeded yearly GP target by 68%.
  • Successfully negotiated a Tier 1 customer as their WOB preferred service provider.
  • Developed and maintained strong relationships with clients, ensuring their satisfaction and retention.
  • Managed the contract negotiation process, ensuring agreements were in line with company policies, and profitable for both parties.
  • Monitored and reported on account performance, identifying opportunities for growth and improvement.
  • Successfully negotiated a $2 million network refresh project from initiation to closure.
  • Collaborated with cross-functional teams to implement strategic initiatives effectively.

CORPORATE SERVICE EXECUTIVE

Brennan IT
Sydney, Australia
09.2018 - 02.2021
  • Managed multiple IT projects from initiation to closure, ensuring on-time and on-budget delivery.
  • Collaborated with cross-functional teams, including sales, marketing, and technical support, to deliver integrated solutions to clients.
  • Developed relationships with key decision makers at target accounts.
  • Oversaw key account relationships by gaining in-depth understanding of needs and interacting directly with key clients.

HPE INTERNAL ACCOUNT MANGER

ARROW ECS AUSTRALIA PTY LTD
St Leonards, Australia
06.2016 - 09.2018
  • Coordinated product orders and ensured timely delivery to clients.
  • Managed customer accounts and maintained strong client relationships.
  • Conducted regular account reviews to identify opportunities for growth.
  • Collaborated with sales teams to align strategies and drive engagement.
  • Developed proposals and presented solutions to meet client needs.
  • Conducted regular meetings with clients to discuss their needs and develop action plans to meet them.

NATIONAL & KEY ACCOUNT SALES SPECIALIST

Coca-Cola Amatil Pty Ltd
St Leonards, Australia
06.2015 - 06.2016
  • Contacting Coca Cola national account customers to ensure consistent ordering and upselling new promotions.
  • Build and maintain relationships through communications with stakeholders across the channel for NPD, resolving any issues customers might have with and regarding Coca Cola Amatil services and products.
  • Ensuring that the sales channel is profitable and consistently growing, by working side by side with internal representatives and stakeholders.
  • Year on year sales grew from 6% to 21%.
  • Exceeded yearly GP target by 76%.

Education

Bachelor of Project Management -

UNSW
Sydney
11.2017

Bachelor of Coaching and Management -

Australian College of Physical Education
Sydney
11.2013

Skills

  • Relationship building
  • Solution presentation
  • Adaptability
  • Effective communication
  • Project Management
  • Attention to detail
  • Public speaking
  • Client retention
  • Cross-functional collaboration
  • Account management
  • Customer Relationship Management
  • Contract negotiation
  • Problem solving
  • Communications
  • Sales strategy
  • Infrastructure
  • Organisation and time management
  • IT Consulting
  • Business Strategy
  • Presentation Skills
  • Relationship Development
  • Strategic thinking

Certification

  • ITF, CompTIA, 02/01/24
  • Security +, CompTIA, 03/01/24

Websites

References

References available upon request.

Languages

  • English
  • Maori (CK, NZ)

References

References available upon request.

Timeline

Career Break

Career Break
09.2023 - 04.2025

Account Manager

Brennan IT
02.2021 - 09.2023

CORPORATE SERVICE EXECUTIVE

Brennan IT
09.2018 - 02.2021

HPE INTERNAL ACCOUNT MANGER

ARROW ECS AUSTRALIA PTY LTD
06.2016 - 09.2018

NATIONAL & KEY ACCOUNT SALES SPECIALIST

Coca-Cola Amatil Pty Ltd
06.2015 - 06.2016

Bachelor of Project Management -

UNSW

Bachelor of Coaching and Management -

Australian College of Physical Education

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Joey Ngauora